Manager, Agency & Operations

The Kraft Heinz Company

Manager of Retail Media at Kraft Heinz focusing on shaping strategies and optimizing media agency partnerships. Overseeing operations for best-in-class retail execution with a strong emphasis on collaboration and performance.

Posted 5/3/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $104,200 - $130,200 per yearWebsite

About the role

Key responsibilities & impact

Own the end-to-end relationship with external Retail Media agency including scope, ways-of-working, & accountability
Create routines with Retail Media agency to account for excellence in Budget Management tied to overarching performance
Ensure alignment of priorities, timelines, project delivery, & performance expectations with Retail Media agency
Define & implement a standardized Retail Media operation model across internal Kraft Heinz teams to improve cross-functional collaboration (i.e. Marketing, Sales, eCommerce, Finance)
Build scalable processes across budgeting, reporting, billing, campaign workflows, and measurement to reduce fragmentation and increase speed to market
Partner with BUs & eCommerce to translate business priorities into Retail Media strategies
Aggregate complex media strategy and performance into clear, actionable insights tailored for different audiences, including senior leadership
Provide regular updates to leadership and key stakeholders on retail media performance, capabilities, learnings, and future opportunities
Help shape the long-term retail media capability roadmap (tools/tech, talent, processes, measurement, and partnerships)

Requirements

What you’ll need

5+ years of experience in Retail Media, Commerce/eCommerce, Shopper Marketing, and/or Digital Media
Direct experience managing media agencies or retail media partners, including scope setting, KPI definition, and performance management
Extensive media operations understanding (budgeting, reporting, billing, governance)
Proven ability to align multiple stakeholders with competing priorities through influence and structured ways of working
Ability to identify & implement new ways-of-working to inform broader structure and processes
Strategic Thinking & Executional balance to connect media to business goals (sales, share, growth)
Experience working with Retail Media Networks (e.g. Walmart Connect, Amazon Advertising, Kroger Precision Marketing, etc.)
Media strategy / buying experience in retail or digital media specifically preferred

Benefits

Comp & perks

Coverage for employees (and their eligible dependents) through affordable access to healthcare
Protection and saving for the future, we offer plans tailored to meet you and your family’s needs
Wellbeing events, resources, and learning opportunities that inspire a physical, social, emotional, and financial well-being lifestyle for our employees and their families
Physical - Medical, Prescription Drug, Dental, Vision, Screenings/Assessments
Social - Paid Time Off, Company Holidays, Leave of Absence, Flexible Work Arrangements, Recognition, Training
Emotional – Employee Assistance Program, Wellbeing Programs, Family Support Programs
Financial – 401k, Life, Accidental Death & Dismemberment, Disability

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

budget managementmedia operationsKPI definitionperformance managementmedia strategymedia buyingreportingbillinggovernancecross-functional collaboration

Soft Skills

strategic thinkinginfluencestructured ways of workingalignment of stakeholdersexecutional balancecommunicationcollaborationaccountabilityproblem-solvinginsight generation