Senior Manager, Consumer Experience, Product Insights

The Kraft Heinz Company

Senior Manager leading consumer experience execution for Kraft Heinz brand portfolio. Responsible for translating consumer needs into product design and developing innovative solutions.

Posted 4/18/2026full-timeGlenview • Illinois • 🇺🇸 United StatesSenior💰 $120,800 - $151,000 per yearWebsite

About the role

Key responsibilities & impact

Lead a high-performing Consumer Experience team that enables strong renovation and innovation outcomes
Translate consumer needs, behaviors, and Jobs-to-Be-Done into clear product and experience requirements
Design and execute consumer learning plans to support renovation, innovation, and technology platforms
Partner with R&D, Brand, Innovation, and Sensory teams to guide concept, prototype, and experience validation
Build and deploy consumer models, frameworks, and tools that support product development and qualification
Coach and develop Consumer Experience scientists in research design, insight quality, and business influence
Identify emerging consumer needs and trends that inform future Jobs-to-Be-Done and innovation opportunities
Prioritize work, manage resources, and ensure projects are delivered on time and to quality expectations
Provide technical and business judgment to guide product and portfolio decisions
Foster a culture of consumer centricity, learning, and innovation within R&D

Requirements

What you’ll need

Bachelor's, Master's or PhD in Science (e.g., Engineering, Industrial Design, etc.) or Consumer Psychology disciplines with 7 to 10 years of progressive experience in consumer research, UX design, product innovation or related disciplines, including direct exposure to product development and commercialization
Demonstrated experience in Consumer Experience, Product Research, or applied consumer insights supporting product development and commercialization
Proven ability to translate consumer learning into product and technical decisions
Strong people leadership and team-building skills
Strong cross-functional collaboration with Brand, Marketing, Sensory, and R&D partners
Ability to prioritize work, manage multiple projects, and allocate resources effectively
Strong communication and storytelling skills to influence diverse stakeholders
Comfortable operating in a fast-paced, ambiguous environment
Willingness to travel up to 20% based on project and business needs

Benefits

Comp & perks

Coverage for employees (and their eligible dependents) through affordable access to healthcare, protection, and saving for the future
Wellbeing: We offer events, resources, and learning opportunities that inspire a physical, social, emotional, and financial well-being lifestyle for our employees and their families
Physical - Medical, Prescription Drug, Dental, Vision, Screenings/Assessments
Social - Paid Time Off, Company Holidays, Leave of Absence, Flexible Work Arrangements, Recognition, Training
Emotional – Employee Assistance Program , Wellbeing Programs, Family Support Programs
Financial – 401k, Life, Accidental Death & Dismemberment, Disability

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

consumer researchUX designproduct innovationproduct developmentcommercializationresearch designinsight qualityconsumer modelsframeworksconsumer learning

Soft Skills

people leadershipteam-buildingcross-functional collaborationcommunicationstorytellingprioritizationresource managementinfluenceadaptabilityproblem-solving

Certifications

Bachelor's degreeMaster's degreePhD