Senior Manager, Consumer Experience, Product Insights
The Kraft Heinz Company
full-time
Posted on:
Location Type: Hybrid
Location: Glenview • Illinois • United States
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Salary
💰 $120,800 - $151,000 per year
Job Level
About the role
- Lead a high-performing Consumer Experience team that enables strong renovation and innovation outcomes
- Translate consumer needs, behaviors, and Jobs-to-Be-Done into clear product and experience requirements
- Design and execute consumer learning plans to support renovation, innovation, and technology platforms
- Partner with R&D, Brand, Innovation, and Sensory teams to guide concept, prototype, and experience validation
- Build and deploy consumer models, frameworks, and tools that support product development and qualification
- Coach and develop Consumer Experience scientists in research design, insight quality, and business influence
- Identify emerging consumer needs and trends that inform future Jobs-to-Be-Done and innovation opportunities
- Prioritize work, manage resources, and ensure projects are delivered on time and to quality expectations
- Provide technical and business judgment to guide product and portfolio decisions
- Foster a culture of consumer centricity, learning, and innovation within R&D
Requirements
- Bachelor's, Master's or PhD in Science (e.g., Engineering, Industrial Design, etc.) or Consumer Psychology disciplines with 7 to 10 years of progressive experience in consumer research, UX design, product innovation or related disciplines, including direct exposure to product development and commercialization
- Demonstrated experience in Consumer Experience, Product Research, or applied consumer insights supporting product development and commercialization
- Proven ability to translate consumer learning into product and technical decisions
- Strong people leadership and team-building skills
- Strong cross-functional collaboration with Brand, Marketing, Sensory, and R&D partners
- Ability to prioritize work, manage multiple projects, and allocate resources effectively
- Strong communication and storytelling skills to influence diverse stakeholders
- Comfortable operating in a fast-paced, ambiguous environment
- Willingness to travel up to 20% based on project and business needs
Benefits
- Coverage for employees (and their eligible dependents) through affordable access to healthcare, protection, and saving for the future
- Wellbeing: We offer events, resources, and learning opportunities that inspire a physical, social, emotional, and financial well-being lifestyle for our employees and their families
- Physical - Medical, Prescription Drug, Dental, Vision, Screenings/Assessments
- Social - Paid Time Off, Company Holidays, Leave of Absence, Flexible Work Arrangements, Recognition, Training
- Emotional – Employee Assistance Program , Wellbeing Programs, Family Support Programs
- Financial – 401k, Life, Accidental Death & Dismemberment, Disability
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
consumer researchUX designproduct innovationproduct developmentcommercializationresearch designinsight qualityconsumer modelsframeworksconsumer learning
Soft Skills
people leadershipteam-buildingcross-functional collaborationcommunicationstorytellingprioritizationresource managementinfluenceadaptabilityproblem-solving
Certifications
Bachelor's degreeMaster's degreePhD