Senior Analyst, Customer Excellence
The Kraft Heinz Company
full-time
Posted on:
Location Type: Hybrid
Location: Pittsburgh • Pennsylvania • United States
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Salary
💰 $89,800 - $112,200 per year
Job Level
About the role
- Responsible for achieving and sustaining high levels of service performance, including On-Time delivery (ORDD), Case Fill Rate (CFR), and Distribution Forecast Accuracy
- Monitor and analyze service metrics, identifying areas for improvement and implementing corrective actions
- Own end-to-end CPFR, leading forecast collaboration, order reconciliation, and joint business planning (JBP) execution for assigned categories
- Coordinate weekly CPFR/exception reviews, reconcile customer forecasts vs. company plans, and drive agreed corrective actions to closure
- Monitor and action forecast alerts, investigating and resolving variances outside ±15% of M-1 and M-2 forecasts within defined SLA
- Partner with sales, demand planning, and the customer to update plans and orders
- Drive measurable forecast improvements, aiming for a +2-5% Forecast Accuracy (F/A) lift vs. baseline by 2026
- Accountable for On-Time delivery (ORDD) and Case Fill Rate targets, investigating service drivers and implementing corrective actions
- Manage distributor/customer performance reviews and scorecards, identifying areas for improvement
- Lead continuous improvement projects using Lean/Six Sigma methods to reduce supply loss and stockouts
- Document processes and procedures, enabling knowledge transfer and coaching junior analysts to scale CPFR capability
Requirements
- Bachelor's degree in Supply Chain, Operations, or related field
- Minimum 5 years of experience in supply chain, logistics, or operations, with a focus on CPFR, forecasting, and service management
- Proven track record of driving service excellence and improving forecast accuracy
- Strong analytical, problem-solving, and project management skills
- Excellent communication and collaboration skills, with ability to work with cross-functional teams and external partners
- Experience with Lean/Six Sigma methodologies and tools
- Proficient in Microsoft Office, particularly Excel, and familiar with data analysis and visualization tools
Benefits
- Coverage for employees (and their eligible dependents) through affordable access to healthcare
- Protection and saving for the future
- Wellbeing events, resources, and learning opportunities
- Physical - Medical, Prescription Drug, Dental, Vision, Screenings/Assessments
- Social - Paid Time Off, Company Holidays, Leave of Absence, Flexible Work Arrangements, Recognition, Training
- Emotional – Employee Assistance Program , Wellbeing Programs, Family Support Programs
- Financial – 401k, Life, Accidental Death & Dismemberment, Disability
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
CPFRforecastingservice managementLeanSix Sigmadata analysisdata visualizationproject managementanalytical skillsproblem-solving
Soft Skills
communicationcollaborationcross-functional teamworkcoachingleadershipcontinuous improvementperformance managementanalytical thinkingproblem resolutioncustomer focus