Customer Success Manager
The Knot Worldwide
full-time
Posted on:
Location Type: Remote
Location: United States
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About the role
- Serve as a strategic partner to Canadian wedding professionals
- Help navigate industry trends and maximize growth
- Lead end-to-end onboarding process
- Manage the full client relationship lifecycle
- Act as the bridge between partners and product
- Hit monthly success targets and KPIs
- Represent WeddingWire Canada as a brand ambassador
Requirements
- 2+ years of experience in customer service or client relations
- Bachelor’s degree
- High emotional intelligence
- Excellent written and verbal communication skills
- Proactive problem-solver
- Exceptional time management skills
- Desire to help small business owners succeed
Benefits
- Flexible vacation
- Generous parental leave
- Initiatives that support growth, development, and happiness of employees
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
high emotional intelligenceexcellent written communicationexcellent verbal communicationproactive problem-solverexceptional time managementclient relationscustomer service
Certifications
Bachelor’s degree