The Key Support Services

Sales Operations Manager

• **Key responsibilities **
• - Act as a strategic partner to the Head of Arbor Enterprise Sales and Head of SAMpeople sales, with a focus on supporting the Sales teams through scalable processes, operational rigor, and data-driven decision-making.
• - Drive the continuous improvement and optimization of sales operations processes across Sales, ensuring alignment with broader sales strategies and business goals.
• - Own the configuration, management, and enhancement of Salesforce (in collaboration with the GSE team), with specific focus on optimizing the Sales application to improve usability, automation, and data accuracy.
• - Collaborate with the Business Analyst manager to proactively identify performance trends, surface actionable insights, and inform key reporting that helps mitigate business risk and uncover growth opportunities.
• - Design and implement contract workflows, approvals, and compliance checks that streamline deal execution and reduce cycle times while maintaining integrity and accuracy.
• - Ensure complete and up-to-date data integrity across the ENT & SAMpeople customer base to support reliable forecasting, territory management, and renewal planning.
• - Create and maintain comprehensive playbooks for Sales teams that clearly define processes, best practices, and success benchmarks—enabling consistent execution and faster onboarding.
• - Partner with Head of Arbor Enterprise Sales and Head of SAMpeople sales leadership to set, track, and optimize key performance metrics—ensuring visibility into progress and accountability for results.
• - Take a proactive approach to identifying process bottlenecks and operational pain points, and develop solutions that drive efficiency and effectiveness across the sales funnel.
• - Act as a champion for innovation by evaluating, testing, and implementing new tools—including AI-powered technologies—to enhance team productivity, forecasting accuracy, and customer engagement.
• - Lead initiatives to ensure all sales opportunities are tracked, prioritized, and executed on time, and collaborate with Finance to resolve any invoicing issues or support cross-functional projects.
• - Support financial year planning through data analysis, modeling, and scenario planning to help inform resourcing, quota setting, and target development.
• - Work closely with Sales Enablement to support the successful rollout of new products and features, ensuring teams are equipped with the knowledge, tools, and insights to drive adoption.
• - Collaborate with the Customer Success (CS) team to ensure a feedback loop of insights, customer data, and signals that inform proactive engagement strategies and renewal readiness.

Sales Operations Specialist

Engineering Manager

• Take overall responsibility for the technical development and delivery of products used by over 16,000 UK schools
• Ensure engineering team have the right talent, capabilities and context to build, deliver and maintain products
• Lead and be accountable for all elements of engineering including development, devops, documentation, performance, testing and 3rd line support
• Identify and prevent issues before they happen and keep current with modern software architectures, frameworks and methodologies
• Work with the wider organisation and stakeholders to ensure the engineering team helps hit business goals
• Work with senior developers to ensure pragmatic and best-in-class development and devops solutions that are robust, reliable and efficient
• Work with security and compliance to align products with ISO 27001 and GDPR
• Be a key influencer and owner of the Engineering roadmap, working closely with the Director of Product and product managers
• Be curious and innovative and share creative and disruptive ideas