Customer Success Manager

The Job Sauce

Customer Success Manager ensuring customer retention and expansion with Further's platform. Collaborating across teams to deliver strategic consultation and support for existing clientele.

Posted 5/11/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $120,000 - $130,000 per yearWebsite

About the role

Key responsibilities & impact

Own responsibility for retaining a book of business
Be the main point-of-contact for customers
Collect and track customer-specific business goals
Deliver world class customer service
Serve as a product expert with an ability to drive feature activation
Identify and highlight successes achieved through Further platform

Requirements

What you’ll need

5+ years working in a customer-facing role
Experience servicing mid-market and enterprise customer bases
Experience understanding a software platform’s capabilities
Experience connecting high-level business goals to product capabilities
Experience analyzing data sets to assess performance
Confidence and executive presence in customer interactions

Benefits

Comp & perks

Health insurance
Retirement plans
Flexible work arrangements
Professional development
Paid time off
Bonuses

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

customer servicecommunicationexecutive presencedata analysisrelationship management