The James Allen Companies, Inc.

Data Engineer

• Design, implement, and maintain complex data pipelines, ensuring scalability and reliability using Airflow, dbt, Rivery, Python, and SQL, enabling robust ingestion and transformation of structured and semi-structured data.
• Serve as a strategic partner to business teams, working closely with stakeholders to translate high-level goals into data solutions that support forecasting, performance tracking, and optimization.
• Develop and maintain clean, well-documented data models in Snowflake and BigQuery that support analytics, reporting, and operational workflows and contribute to architecture decisions.
• Integrate data from a variety of internal and external sources, including Google Analytics and third-party APIs, to support full-funnel visibility across departments.
• Enable self-service analytics by ensuring data assets are discoverable and usable via tools such as Tableau, including thoughtful semantic layer design and performance tuning.
• Contribute to the development of robust monitoring and observability practices for data quality and pipeline health.
• Collaborate on architecture and design decisions, including cloud infrastructure and containerization using AWS, Pulumi, and Docker.
• Maintain strong documentation and promote engineering standards that ensure transparency, maintainability, and reusability of data systems.

Data Engineer III

Customer Success Manager

• Execute customer lifecycle marketing strategies to increase engagement, retention, and repeat purchases for both James Allen and Blue Nile.
• Create, test, and optimize automated email workflows (e.g., welcome series, cart abandonment, re-engagement) to drive conversions and reduce churn.
• Collaborate with cross-functional teams (e.g., product, analytics, design) to execute tailored CRM campaigns that align with product launches, seasonal promotions, and business objectives.
• Analyze CRM data, customer behavior, and campaign performance to measure effectiveness and identify opportunities for improvement.
• Monitor industry trends and best practices in CRM to implement innovative strategies and tools that improve customer engagement and experience.
• Maintain customer data integrity and ensure compliance with data protection regulations (e.g., GDPR, CCPA).
• Report on key CRM metrics such as open rates, click-through rates, conversion rates, and customer retention to senior leadership.
• Support A/B testing and campaign optimization to continually improve the effectiveness of CRM communications.
• Work with customer service and support teams to understand customer feedback and incorporate insights into CRM strategies.
• Develop and execute customer loyalty/retention programs for both Blue Nile and James Allen.
• Execute direct mail campaigns and manage vendor interactions.

Data Engineer III

CRM Specialist