Service Technician, Team Leader – Bilingual

The J.M. Smucker Co.

Team Leader overseeing technical support and service operations for coffee/beverage equipment across assigned territories in Canada. Ensuring compliance with policies while managing technician workloads and customer relations.

Posted 7/28/2026full-timeRemote • 🇨🇦 CanadaSenior💰 CA$64,000 - CA$91,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong technical expertise in troubleshooting and repairing coffee and beverage equipment, alongside effective training and supervisory skills for technicians and Service Partners. Bilingual communication in French and English enhances customer relations and support.

Highest-signal resume keywords

Technical ExperienceBilingual CommunicationTroubleshooting SkillsSupervisory SkillsDecision-Making Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

TroubleshootingElectrical ExperiencePlumbing ExperienceAppliance RepairRefrigerationTechnical TrainingPreventive MaintenanceWorkflow ManagementOnsite InstallationRemote Support

Soft Skills

Self-MotivatedPrioritizationCommunication Skills

Tools & Technologies

Microsoft WindowsGeneral Computer Skills

Certifications & Qualifications

High School DiplomaValid Driver’s License

Industry Keywords

Field Service ManagementCustomer RelationsService PartnersOn-Call RotationStandard Operating Procedures

About the role

Key responsibilities & impact

Assist the Field Service Manager (FSM) by ensuring all standard operating procedures are executed in compliance with published policies and processes
Provide technical, administrative and general support to technicians and Service Partners (SP) in their assigned geographic area(s)
Provide training for technicians and Service Partners (SP) on policy, process and technical aspects of the job
Supervise and manage technician and SP workload and workflow
Perform troubleshooting (remote or onsite) for repairs, programming, installations, and preventive maintenance on coffee/beverage equipment in the field
Establish schedules for on-call service rotation
Travel to customer sites; develop and maintain strong customer relations and interact professionally with customers and staff

Requirements

What you’ll need

High School Diploma; Diploma of College Studies (DCS) preferred but not required
Bilingual (French/English) with excellent oral and written communication skills
Strong decision-making skills
Proficient with Microsoft Windows and general computer skills
Minimum 3 years of technical experience; electrical and/or plumbing experience preferred; experience in appliance repair and refrigeration
Able to lift and carry up to 50 lbs (23 kg)
Valid driver’s license and clean driving record
Willing and able to participate in on-call rotation and food show events as scheduled and to work overtime when required
Self-motivated with the ability to prioritize and make job-related decisions
Ability to work independently with minimal direct supervision

Benefits

Comp & perks

Competitive salary
Comprehensive health benefits
Flexible work arrangements
Professional development opportunities
Paid time off