Project Lead, Marketing Operations

The J.M. Smucker Co.

Project Lead for Marketing Operations overseeing initiatives and operational flow at Smucker. Collaborating with stakeholders and managing project delivery from planning to execution with a hybrid work arrangement.

Posted 5/13/2026full-timeOrrville • Ohio • 🇺🇸 United StatesSeniorWebsite

About the role

Key responsibilities & impact

Manage MOPs Program
Help manage the full body of work across Marketing Operations & IS, not just individual projects
Maintain visibility into what’s happening across initiatives, workstreams, and priorities
Identify cross‑project dependencies, risks, and capacity constraints and surface them early
Keep the Senior Manager informed of progress, risks, and tradeoffs; escalate issues when decisions or intervention are needed
Help create clarity when priorities compete and work becomes complex
Reinforce accountability for commitments, timelines, and next steps across the team
Lead medium and large projects
Own end‑to‑end delivery of assigned projects, from planning through execution and close‑out
Define scope, milestones, timelines, roles, and dependencies in partnership with stakeholders
Manage project execution across people, process, and technology, including managing budget and costs
Track and actively manage risks, issues, assumptions, and dependencies (RAID)
Ensure projects deliver agreed‑upon outcomes on time and within scope and budget, following change control where appropriate
Facilitate productive project meetings and decision‑making forums
Work effectively with external vendors and partners when needed
Communicate, align, and escalate
Translate both complex technical and business-focused project details into clear, actionable updates for both leadership and delivery teams
Set and manage expectations with stakeholders across Marketing, IS, and partner teams
Appropriately engage cross-functional leadership
Identify when work is at risk and escalate appropriately—before issues become failures
Support decision‑making by clearly framing options, tradeoffs, and recommendations
Enable strong execution and continuous improvement
Model high standards of execution, clarity, and follow‑through
Coach and mentor team members
Encourage consistent use of agreed‑upon project management and delivery practices (includes waterfall, agile and hybrid)
Capture learnings from projects and help apply them to future work
Support change management, communications, or training activities as needed to ensure successful adoption
Look for opportunities to improve how the team plans, tracks, and executes work over time

Requirements

What you’ll need

5+ years of experience leading or coordinating complex projects, ideally in technology‑enabled or marketing‑adjacent environments
Experience managing medium to large initiatives with multiple stakeholders and dependencies
Comfort working across both business and technical teams
Experience partnering with vendors or external delivery teams
Strong organizational skills and the ability to keep multiple workstreams moving at once
Clear, confident communicator—able to tailor messages up, down, and across the organization
Practical problem solver who can navigate ambiguity and make progress without perfect information
Ability to influence and work through others and help teams stay aligned and accountable
Solid understanding of project management fundamentals and delivery disciplines (Waterfall, Agile, or hybrid)
Comfortable using structure and process as tools—not bureaucracy
Proactive, self‑directed, and comfortable taking ownership
Calm and steady under pressure; able to spot risk early and act on it
Curious about the business and motivated to understand how work connects to outcomes
Collaborative, respectful, and inclusive in how you work with others
Willing to challenge when needed—and open to being challenged in return
Looks for the good in others and listens with full attention
Brings a sense of humor and a healthy work-life balance.

Benefits

Comp & perks

Health insurance
Retirement plans
Paid time off
Flexible work arrangements
Professional development opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

project managementAgileWaterfallhybrid project managementrisk managementbudget managementstakeholder managementchange managementcommunication skillsproblem solving

Soft Skills

organizational skillsclear communicationinfluencing skillscollaborationaccountabilityadaptabilitycuriosityrespectfulnesshumorself-direction