Creative Content Manager

The J.M. Smucker Co.

. Work as part of a team of Creative Content Managers and serve as primary point of contact between internal marketing teams and our in-house agency for your assigned brands .

Posted 4/22/2026full-timeOrrville • Ohio • 🇺🇸 United StatesSeniorLeadWebsite

About the role

Key responsibilities & impact

Work as part of a team of Creative Content Managers and serve as primary point of contact between internal marketing teams and our in-house agency for your assigned brands
Lead project setup and manage timelines and tasks in the project management software (Monday.com)
Facilitate status meetings with internal partners/clients to foster positive collaboration and visibility
Source creative briefs and appropriate product information from internal partners, and use this info to engage creative teams and enable sound, strategic creative deliverables
Translate creative briefs and partner requests into actionable project plans
Manage integrated projects from concept through completion, following established workflows while contributing to ongoing process improvement initiatives
Collaborate and problem solve with team members including copywriters, designers, video production/animation specialists, brand leads and other cross-functional teams
Manage multi-media photo/video productions for your assigned brands by spearheading production logistics, scoping external costs, building pre-pro documents, serving as producer on-set during shoot days and managing post-production tasks.
Steward existing campaign or brand style guides, ensuring new deliverables across all channels are aligned with established, approved creative standards
Collaborate with internal marketing teams and external agencies to maintain brand standards, campaign guidelines and shared creative assets.
Consult with subject matter experts and stakeholders, and present work to internal clients/partners as needed
Apply feedback, data-driven insights and other learnings to continually improve the work
Mitigate project barriers for team and escalate issues or recurring challenges for support from Directors
Stay up to date on the latest industry trends, as well as competitive brand creative.

Requirements

What you’ll need

Bachelor’s degree in Communications, Marketing, or a related field
At least 7 years of experience in creative project management in an agency environment
Proven experience flawlessly managing multiple dynamic projects, including timelines and internal or external resources
Ability to communicate effectively in oral and written communications
Ability to create strong, positive, collaborative relationships through excellent communication skills and by building trust
Experience managing photo and video productions including photographer/studio partnerships, estimating costs, facilitating talent contracts, etc.
Demonstrated adaptability to manage multiple projects and team communication within a fast-paced environment
Self-starter with proven ability to adhere to established processes and contribute to continuous process improvements
Outstanding attention to detail
Experience with the Monday.com work management platform
Prior agency or in-house creative experience
Familiarity with consumer-packaged goods, especially food, beverage and pet brands
Continuous improvement mindset
Familiarity with the Adobe Creative Suite and various common file types
Prior experience with retailer/distributor media networks

Benefits

Comp & perks

Health insurance
401(k) matching
Flexible work hours
Paid time off
Professional development opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

creative project managementphoto production managementvideo production managementproject planningprocess improvementcollaborationcreative brief translationmulti-media productionbrand style guide stewardshipdata-driven insights application

Soft Skills

effective communicationcollaborative relationship buildingadaptabilityattention to detailself-starterproblem-solvingteam communicationtrust buildingpositive collaborationstatus meeting facilitation