Analyst

• Cultivate relationships and learn the business
• Serve as the subject matter expert and/or liaison from the Specification Management/PLM Center of Excellence to the business areas of Raw Materials, Co-Pack, TSO, Supplier Requirements, Plant Quality, and Corporate Quality.
• Build positive, trusting relationships with business customers and develop a deep understanding of how they operate and what they need.
• Foster strong, collaborative relationships with internal team members and vendors in helping to address business priorities.
• Understand the process, systems and data landscape in the business areas, including security and compliance needs.
• Initiate, manage and deliver projects
• Participate in system planning, requirements gathering, design, configuration, testing, and training activities of new PLM system implementations or upgrades.
• Create and/or influence deliverables such as project plans, business process flows, change impacts, solution requirements, test plans, cutover plans, training documents, and support plans.
• Support business areas with new project generation/continuous improvement work while constructively challenging ROI, priority, and connection to business and technical roadmaps.
• Consult with subject matter experts to document existing process and business capabilities, research best practices and propose future processes in the spirit of continuous improvement.
• Define requirements based on translation of business needs and gaps collaboratively with stakeholders, leading to solution design.
• Collaborate with delivery teams on solution design, identifying appropriate actions based on guidelines and acting as a champion to ensure delivered solutions meet the intended design.
• May serve as a project manager on medium to large efforts pertaining to directly supported business areas, applying standard project methodologies used at Smucker.
• Support and maintain new and existing solutions
• Serve as point of contact for business partners regarding system access and support and periodically meet to review progress.
• Engage adjacent ITP teams where additional skill sets and knowledge are required.
• Facilitate review of software licenses, risk profile and ITP general controls compliance pertaining to third-party vendors.
• Strengthen the Business Analysis community
• Mentor and guide others to help advance business analysis within Smucker as a discipline, community of practice and profession.
• Serve as a contributor to the Business Analyst Center of Excellence, seeking opportunities to lead change and share knowledge broadly.

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