Membership Director

The Institutes

Membership Director leading IASA recruitment, engagement, renewal and retention. Managing membership operations, chapters and volunteers for The Institutes’ risk and insurance education nonprofit.

Posted 8/21/2026full-timeRemote • Pennsylvania • 🇺🇸 United StatesLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in membership strategy execution, data management, and member engagement within a non-profit, member-driven organization. Proficient in developing and implementing processes that enhance member experience and operational efficiency.

Highest-signal resume keywords

Membership Strategy ExecutionData Management and AnalysisAssociation Management System (AMS) OversightVolunteer Group ManagementCAE or IOM Certification

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Membership Performance AssessmentKPI Establishment and MonitoringMember Onboarding Program DevelopmentMembership Data Tracking and ReportingEngagement Scoring Program DevelopmentProcess ImprovementAutomation and Technology Utilization

Soft Skills

Strong Organizational SkillsEffective Communication SkillsAttention to DetailJudgment and Prioritization SkillsProblem-Solving Ability

Tools & Technologies

IMISAssociation Management System (AMS)

Certifications & Qualifications

CAEIOM

Industry Keywords

Membership AcquisitionMember EngagementRetention StrategiesNon-Profit OrganizationsChapter Leadership

About the role

Key responsibilities & impact

Own and execute a comprehensive membership strategy focused on acquisition, engagement, renewal and retention
Assess membership performance and recommend changes based on data and member feedback
Establish and monitor membership KPIs and goals, including engagement, retention and renewal rates
Develop and execute new member welcome and onboarding programs
Articulate IASA’s value proposition, programs, resources and benefits to members and prospects
Collaborate with Marketing on membership recruitment and retention strategy
Develop strategies to increase participation across member companies and demonstrate organizational-level value and ROI
Build relationships with key member contacts and organizational stakeholders
Test new approaches to member recruitment, engagement and retention, evaluate results and scale successful efforts
Oversee membership data tracking and reporting
Own membership database operations and data integrity, including records, billing, renewals, activity tracking, integrations, imports and vendor coordination
Serve as a key relationship contact and resolve membership questions and needs
Improve membership workflows, processes, efficiency, data quality and member experience
Develop and implement a member engagement scoring program
Identify opportunities to automate, eliminate or simplify manual work and use technology and AI
Establish scalable membership operations standards and processes
Develop and execute strategies to strengthen chapter health, effectiveness and alignment with IASA priorities
Identify recurring chapter needs and develop standardized tools, resources, training or processes
Evaluate chapter programs, resources and support models
Serve as staff liaison to the Chapter Advisory Committee
Support other volunteer groups as needed
Travel to chapter events and meetings as IASA’s ambassador
Uphold positive relations between chapters and the national organization
Identify and replicate high-performing chapter strategies
Manage chapter recognition and incentive programs

Requirements

What you’ll need

A minimum of three years of membership and/or chapter leadership experience, in a non-profit, member-driven organization
A minimum of two years’ experience managing volunteer groups
Experience overseeing an Association Management System (AMS); iMIS experience preferred
High-level experience with data management and analysis, and use of data to inform membership strategies and activities
CAE or IOM preferred
Strong organizational and communication skills
Attention to detail
Demonstrated ability to independently lead projects from concept through implementation, including establishing next steps, managing timelines and solving problems without extensive oversight
Strong judgment and prioritization skills; able to distinguish what is important from what is simply urgent and make thoughtful tradeoffs when capacity is limited
Comfortable working in a small-team environment where responsibilities may extend beyond traditional functional boundaries and priorities may shift
Proactively identifies opportunities to simplify processes, eliminate unnecessary work, leverage technology and maximize limited staff capacity
Must be able to travel 3-5x per year

Benefits

Comp & perks

401(k) plan with company contribution up to 16%
Generous time off package that includes paid vacation, personal, sick, and holidays
Paid maternity and parental leave
Tuition reimbursement
Medical, dental, vision, and prescription coverage
Free lunch every day when working on campus
Onsite fitness center
Beautiful 1.25-mile walking path
Work-life balance
Friendly, team-focused work environment