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Virtual Apron Support Specialist, Millwork
The Home DepotVirtual Support Specialist engaging customers and building relationships for Millwork product inquiries. Providing tailored suggestions and solutions through consultative selling in a remote setting.
About the role
Key responsibilities & impact- Facilitate inbound calls, qualifying customers, warm transferring to the appropriate teams, Online Configurator Tool assistance
- Drive sales through consultative selling, contribute to personal and team sales goals while engaging customers in a professional manner via phone and/or online.
- Follow-up with vendors and stores on customer projects to help expedite and communicate timelines
- Job duties as assigned by the manager
Requirements
What you’ll need- Must be 18 years of age or older
- Must be legally permitted to work in the United States
- Working knowledge of Microsoft Office Suite
- Previous Millwork product and sales experience preferred
- Excellent written and verbal communication skills
- Ability to negotiate, handle complaints, settle disputes, and resolve grievances with both internal and external customers
- Consultative Selling Experience
- Passion for providing excellent customer service to meet their needs
- 3+ years Design and Retail, Specialty Retail, Outside Sales or Trade Experience
- Advanced knowledge of door and window design and installation
- Ability to perform responsibilities of the role with minimal supervision.
Benefits
Comp & perks- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
- Remote work options
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Microsoft Office SuiteMillwork product knowledgeConsultative sellingDoor designWindow designInstallation knowledgeSales experienceRetail experienceTrade experienceCustomer project management
Soft Skills
Excellent written communicationExcellent verbal communicationNegotiationComplaint handlingDispute resolutionGrievance resolutionCustomer serviceProfessional engagementMinimal supervisionTeam collaboration