Major Incident Manager

The Home Depot

Major Incident Manager responsible for troubleshooting and resolving high-impact incidents. Collaborating with business stakeholders and IT teams at Home Depot for operational continuity.

Posted 6/17/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $80,000 - $220,000 per yearWebsite

Tech Stack

Tools & technologies

Tableau

About the role

Key responsibilities & impact

Supports and enables advanced troubleshooting and drives resolution
Participates in interfaces with business stakeholders and IT teams
Documents, reviews and ensures quality and change control standards are met
Provides after hours, overnight, and weekend on-call support
Develops requirements and specifications for project and product lifecycles
Engages vendors as needed to resolve or proactively remediate issues
Reviews and analyzes reports on call volume, quality, etc.
Produces and updates content for knowledge base articles and training for product support team

Requirements

What you’ll need

3-5 years of Incident Manager experience (not incident response)
Deep understanding and working knowledge of ITIL
Advanced level of Problem Record Management
Working understanding of Optic
Highly proficient in Teams, Slack, Gemini, Copilot, PagerDuty, Tableau and the MS office suite
Must be legally permitted to work in the United States.

Benefits

Comp & perks

Health insurance
401(k) matching
Flexible work hours
Paid time off
Remote work options

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Incident ManagementProblem Record ManagementITILRequirements DevelopmentChange Control Standards

Soft Skills

TroubleshootingCommunicationCollaborationDocumentationQuality Assurance