Manager, Inside Sales Support

The Home Depot

Manager leading Inside Sales Support teams that provide transactional and relationship-driven support. Collaborating with sales representatives to drive improvements in service delivery and sales outcomes.

Posted 6/17/2026full-timeRemote • Illinois • 🇺🇸 United StatesJuniorMid-Level💰 $90,000 - $120,000 per yearWebsite

Tech Stack

Tools & technologies

SFDC

About the role

Key responsibilities & impact

The Manager of Inside Sales Support leads the Inside Sales Support teams that provide both transactional and relationship-driven support to Outside Sales Representatives serving managed account customers.
The team is responsible for critical activities including quoting, order processing, and post-sales fulfillment.
This role is accountable for building and developing high-performing Inside Sales Support teams and strategically enhancing support operations.
Drive improvements in service delivery and sales outcomes by collaborating cross-functionally with market-specific sales teams.
Ensure a customer-focused sales mindset, strong team performance, and professional development for associates.
Identify opportunities to streamline processes, implement best practices, and elevate operational excellence.

Requirements

What you’ll need

Must be 18 years of age or older
Must be legally permitted to work in the United States
Experience in managing sales support teams
Proven ability to drive operational metrics and process improvements
Working knowledge of Microsoft Office Suite
Demonstrated ability to collaborate and work effectively with cross-functional teams
Ability to negotiate, handle complaints, settle disputes, and resolve grievances with both internal and external customers
Excellent written and verbal communication skills
Experience in sales organizations
Strong leadership and coaching skills
Experience with CRM tools (e.g., Salesforce.com, Microsoft suite).
Strong understanding of sales, demand generation, and technology
Experience in customer-focused roles and servicing customer needs.

Benefits

Comp & perks

Health insurance
401(k) matching
Flexible work hours
Paid time off
Remote work options

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

sales support managementoperational metricsprocess improvementscustomer servicedemand generation

Soft Skills

leadershipcoachingcollaborationnegotiationcommunication