District Services Manager

The Home Depot

District Services Manager responsible for driving Services sales growth and managing service provider relationships in the retail environment at Home Depot.

Posted 6/3/2026full-timeRemote • Illinois, Montana • 🇺🇸 United StatesMid-LevelSenior💰 $80,000 - $100,000 per yearWebsite

About the role

Key responsibilities & impact

Customer Experience and Issue Resolution - Research and review customer feedback to identify recognition and service improvement opportunities.
Prioritize and ensure timely resolution of Customer Care cases.
Schedule, prepare, and conduct Partnership Reviews and regular check-ins with Service Providers to assess performance.
Support store teams in managing Service Provider relationships and escalations.
Prospect, evaluate, and onboard new Service Providers.
Execute comprehensive field oversight through regular job site and install inspections to ensure service quality.
Conduct brief meet-and-greets with new SASMs during Services onboarding.

Requirements

What you’ll need

Must be 18 years of age or older.
Must be legally permitted to work in the United States.
Knowledge or experience in the retail store environment, home improvement industry or general construction industry.
Experience in residential remodel project management.
Demonstrated project management skills.
Ability to negotiate, handle complaints, settle disputes, and resolve grievances with both internal and external customers.
Excellent written and verbal communication skills.
The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.
The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.

Benefits

Comp & perks

Health insurance
401(k) matching
Paid time off
Flexible work hours
Professional development opportunities

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

project managementresidential remodel project management

Soft Skills

customer experienceissue resolutionnegotiationcomplaint handlingdispute resolutiongrievance resolutionwritten communicationverbal communication

Certifications

high school diplomaGEDbachelor's degree