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District Services Manager
The Home DepotDistrict Services Manager overseeing Service Providers' lifecycle and driving sales growth at Home Depot. Involves managing relationships, ensuring compliance, and handling customer feedback.
About the role
Key responsibilities & impact- The District Services Manager (DSM) plays a pivotal role in driving Services sales growth
- Cultivating and sustaining a strategic partnership between Service Providers and the Home Services organization
- Oversee the entire lifecycle of Service Providers, including sourcing, onboarding, expansion, contraction, and termination
- Ensure alignment with business goals, service standards, and compliance expectations
- Research and review customer feedback to identify opportunities
- Schedule, prepare, and conduct Partnership Reviews and regular check-ins with Service Providers
- Support store teams in managing Service Provider relationships and escalations
- Facilitate ongoing training and development for Service Providers
- Execute comprehensive field oversight through regular job site and install inspections.
Requirements
What you’ll need- Must be 18 years of age or older
- Must be legally permitted to work in the United States
- Knowledge or experience in the retail store environment, home improvement industry or general construction industry
- Experience in residential remodel project management
- Demonstrated project management skills
- Ability to negotiate, handle complaints, settle disputes, and resolve grievances with both internal and external customers.
- Excellent written and verbal communication skills.
Benefits
Comp & perks- Health insurance
- Flexible working arrangements
- Professional development opportunities
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
project managementresidential remodel management
Soft Skills
negotiationcomplaint handlingdispute resolutiongrievance resolutionwritten communicationverbal communication