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Inside Sales Support Supervisor
The Home DepotContact Center Supervisor leading a customer service team at Home Depot to ensure quality interactions and achieve performance goals.
Tech Stack
Tools & technologiesTableau
About the role
Key responsibilities & impact- Directly organizes and supervises day-to-day operations and activities of a contact center team.
- Supports the building and developing of an effective and high performance team through training, coaching and development.
- Maintains statistics for individual direct reports, analyzes department results, and troubleshoots operational problems.
- Identifies and analyzes escalated problems and provides guidance to direct reports for resolution.
Requirements
What you’ll need- Must be eighteen years of age or older.
- Must be legally permitted to work in the United States.
- Working knowledge of Microsoft Office Suite
- Working knowledge of Tableau
- Working knowledge of presentation software (e.g., Microsoft PowerPoint)
- Working knowledge of HRIS software (e.g., IBM Kenexa, PeopleFluent, Tesseract)
- 1+ year of previous leadership experience.
Benefits
Comp & perks- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Microsoft Office SuiteTableaupresentation softwareHRIS softwareIBM KenexaPeopleFluentTesseract
Soft Skills
leadershipcoachingtrainingteam developmentproblem-solvinganalysis