The Home Depot

Instructional Design – Product Support Supervisor

The Home Depot

full-time

Posted on:

Location Type: Remote

Location: Texas • United States

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Salary

💰 $70,000 - $140,000 per year

About the role

  • The Instructional Design Supervisor leads the end-to-end strategy, development, and quality assurance of learning solutions for the Technology Support Center (TSC).
  • This role manages a team of instructional designers and the project queue while providing guidance and mentorship to the design team to ensure excellence.
  • Oversees the creation of all deliverables including e-learning, virtual instructor-led materials, and job aids to ensure they are pedagogically sound, brand-aligned, and scalable.
  • Acts as a SME for various aspects of the IT Support business to ensure knowledge base articles, training, and knowledge is shared across the Support Desk Services business for VPN/Connectivity, Networking/Firewall, Security/Virus, Training/Knowledge Mgmt, Change Mgmt, Microsoft, Telepresence, etc.
  • Drives continuous improvement in content effectiveness and accelerates the speed to proficiency for TSC associates.

Requirements

  • 3+ years of experience in instructional design or adult learning, with at least 1 year in a lead role.
  • A bachelor’s degree in Instructional Design, Education, or a related field is preferred.
  • Advanced proficiency with industry-standard e-learning authoring tools (e.g., Articulate Storyline, Adobe Captivate).
  • Experience with Vyond and graphic design tools (e.g., Adobe Photoshop) for asset creation.
  • Proven ability to manage multiple complex design projects simultaneously.
  • Solid understanding of the ADDIE model, SAM, or other instructional design principles.
  • Knowledge of SCORM/xAPI standards for content publishing.
Benefits
  • Health insurance
  • Flexible work arrangements
  • Professional development opportunities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
instructional designadult learningproject managementADDIE modelSAMSCORMxAPIe-learning developmentcontent effectivenessquality assurance
Soft Skills
leadershipmentorshipguidancecommunicationteam managementorganizational skillscontinuous improvementproblem-solvingcollaborationtime management