The Home Depot

Inside Sales Support Manager

The Home Depot

full-time

Posted on:

Location Type: Hybrid

Location: Virtual • 🇺🇸 United States

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Salary

💰 $81,700 - $90,000 per year

Job Level

JuniorMid-Level

Tech Stack

Tableau

About the role

  • Provide leadership to the operational workforce in the Contact Center
  • Manage teams to drive effective operations, associate engagement, and excellent customer service
  • Drive exceptional service levels and operational improvements
  • Provide direction and ongoing management of the center
  • Analyze data to identify and implement process improvements
  • Collaborate with diverse teams to develop recommendations and solutions.

Requirements

  • Must be eighteen years of age or older.
  • Must be legally permitted to work in the United States.
  • Working knowledge of Microsoft Office Suite
  • Working knowledge of Tableau
  • Working knowledge of presentation software (e.g., Microsoft PowerPoint)
  • Working knowledge of HRIS software (e.g., IBM Kenexa, PeopleFluent, Tesseract)
  • Demonstrated ability to collaborate and work effectively with cross-functional teams
  • Demonstrated project management skills
  • Excellent written and verbal communication skills
  • 2+ years of previous leadership experience.
Benefits
  • Health insurance
  • Professional development opportunities
  • Paid time off

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
data analysisprocess improvementproject management
Soft skills
leadershipteam managementcustomer servicecollaborationcommunication