Principal Engineer
SAE International
Principal Software Engineer – Contact Center AI
The Home Depot
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $140,000 - $240,000 per year
Job Level
Lead
Tech Stack
AngularCloudJavaJavaScriptjQueryLinuxNode.jsNoSQLPythonReactRubyRuby on RailsSpringSQLUnix
About the role
- Collaborates and pairs with other product team members (UX, engineering, and product management) to create secure, reliable, scalable software solutions
- Documents, reviews and ensures that all quality and change control standards are met
- Writes custom code or scripts to automate infrastructure, monitoring services, and test cases
- Writes custom code or scripts to do "destructive testing" to ensure adequate resiliency in production
- Creates meaningful dashboards, logging, alerting, and responses to ensure that issues are captured and addressed proactively
- Contributes to enterprise-wide tools to drive destructive testing, automation, or engineering empowerment
- Identifies product enhancements (client-facing or technical) to create a better experience for the end users
- Identifies unsecured code areas and implements fixes as they are discovered with or without tooling
- Identifies, implements, and shares technical solutions that can be used across the organization
- Creates and architects foundational code elements that can be reused many times by a product
- Creates meaningful architecture diagrams and other documentation needed for security reviews or other interested parties
- Defines Service Level Objectives for product to constantly measure their reliability in production and help prioritize backlog work
- Fields questions from other product teams or support teams
- Monitors tools and participates in conversations to encourage collaboration across product teams
- Provides application support for software running in production
- Proactively monitors production Service Level Objectives for products
- Works with vendors and the open-source community to help identify and implement feature enhancements in software products
- Works with other product teams to create API specifications and contracts for shared data
- Proactively reviews the performance and capacity of all aspects of production: code, infrastructure, data, and message processing
- Triages high priority issues and outages as they arise
- Participates in and leads learning activities around modern software design and development core practices (communities of practice)
- Learns, through reading, tutorials, and videos, new technologies and best practices being used within other technology organizations
- Attends conferences and learns how to apply new technologies where appropriate
Requirements
- Must be eighteen years of age or older.
- Must be legally permitted to work in the United States.
- Mastery of an object oriented programming language (preferably Java)
- Preferred experience with Contact Center and AI/Conversational AI technologies, including: Google CCAI/CCaaS, Google Dialogflow CX, Google Agent Assist, Salesforce Service Cloud, and Avaya Cloud
- Mastery of a modern scripting language (preferably Python)
- Mastery of a modern web application framework such as Ruby on Rails, Spring MVC, and Node.js
- Mastery of writing SQL queries against a relational database
- Mastery of a version control systems (preferably Git)
- Proficient in a front-end technology and framework such as HTML, CSS, JavaScript, AngularJS, ReactJS, and JQuery
- Proficient in a Linux or Unix based environment
- Proficient in a CI/CD toolchain
- Proficient in destructive testing methodologies and tools
- Proficient in a cloud computing platform and the associated automation patterns they provide
- Proficient in production systems design including High Availability, Disaster Recovery, Performance, Efficiency, and Security
- Proficient in defensive coding practices and patterns for high-availability
- Proficient in modern microservice-based architectures and methodologies
- Proficient in successful application of design patterns
- Proficient in test-driven development and effective unit test creation
- Proficient in a NoSQL database
- Proficient in query optimization and troubleshooting
- Proficient in effective data modeling within both SQL and NoSQL databases
- Experience in working with 12-factor methodology and understanding its benefits, and able to demonstrate appropriate patterns to more junior team members
- Proficient in designing and implementing RESTful web services
Benefits
- health care benefits
- 401K
- ESPP
- paid time off
- success sharing bonus
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
JavaPythonRuby on RailsSpring MVCNode.jsSQLGitHTMLCSSJavaScript
Soft skills
collaborationcommunicationproblem-solvingleadershipdocumentationproactive monitoringtriagementorshiplearningcustomer experience enhancement
