Technical Support Officer

The Hold - Home to Suffolk Archives

Technical Support Officer supporting Suffolk County Council’s transport strategy services. Managing records, finances, permits, enquiries and administrative systems in a hybrid Ipswich role.

Posted 8/14/2026full-timeIpswich • 🇬🇧 United KingdomMid-LevelSenior💰 £25,185 - £28,142 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong administrative and customer service skills, with proficiency in Microsoft Office applications and a commitment to maintaining accurate records. Capable of managing financial tasks and supporting team collaboration while adapting to changing priorities.

Highest-signal resume keywords

A Level 3 QualificationMicrosoft Office ProficiencyFinancial Task ManagementStrong Communication SkillsOrganisational Skills

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Record KeepingBudget TrackingPayment ProcessingInvoice ManagementData Entry

Soft Skills

Customer-Focused ApproachCollaborative AttitudePositive MindsetFlexibilityProblem Solving

Tools & Technologies

AuroraMicrosoft WordMicrosoft ExcelMicrosoft OutlookMicrosoft PowerPoint

Certifications & Qualifications

DBS Check

Industry Keywords

Transport Strategy ServicesStreet Works PermitsPublic HighwaySuffolk County CouncilAdministrative Role

About the role

Key responsibilities & impact

Upload planning documents and keep databases up to date
Manage financial tasks, including processing payments and invoices and tracking budgets
Answer calls and emails, provide information to colleagues and the public, and resolve queries
Issue Street Works Permits to developers undertaking works in the public highway
Record permit information on Aurora
Organise meetings and book rooms
Contribute to team discussions and support and cover colleagues
Help design and improve systems and make processes more efficient
Provide a welcoming first point of contact, offering advice and guidance
Support the delivery of Transport Strategy services across Suffolk County
Collaborate with colleagues and contribute to improving services

Requirements

What you’ll need

A Level 3 qualification and/or equivalent knowledge and experience in an administrative, customer service, financial, or similar role
Proficiency in Microsoft Office applications, including Word, Excel, Outlook and PowerPoint
Ability to maintain accurate records
Strong written and verbal communication skills
Excellent organisational skills and ability to manage own workload effectively
Professional and customer-focused approach when responding to enquiries, including challenging situations
Positive, flexible and collaborative attitude
Willingness to support colleagues and adapt to changing priorities
Eagerness to learn new systems, processes and ways of working
Commitment to Suffolk County Council's WeASPIRE values
CV required for application progression
DBS checks or police vetting may be required for relevant posts

Benefits

Comp & perks

up to 29 days annual leave entitlement (pro rata), plus UK bank holidays and two paid volunteering days
membership of a competitive Local Government Pension Scheme (LGPS)
travel, lifestyle, health and wellbeing benefits
performance-related annual pay progression
annual cost-of-living pay increase
training and encouragement to expand your knowledge
a variety of career development opportunities across our organisation
diverse and active staff networks
flexible working options, with the right to request flexible working from your first day