Technical Support Officer

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Technical Support Officer supporting Suffolk County Council’s transport strategy and infrastructure services. Managing records, finances, permits, enquiries, meetings, and administrative systems in a hybrid Ipswich role.

Posted 8/6/2026full-timeIpswich • 🇬🇧 United KingdomMid-LevelSenior💰 £25,185 - £28,142 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong organisational and communication skills while managing financial tasks and maintaining accurate records. Proficient in Microsoft Office applications and committed to delivering excellent customer service in a collaborative environment.

Highest-signal resume keywords

A Level 3 QualificationMicrosoft Office ProficiencyFinancial Task ManagementStrong Communication SkillsOrganisational Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Record MaintenanceBudget TrackingPayment ProcessingInvoice ManagementData Entry

Soft Skills

Customer-Focused ApproachPositive AttitudeFlexibilityCollaborationProblem Solving

Tools & Technologies

AuroraMicrosoft WordMicrosoft ExcelMicrosoft OutlookMicrosoft PowerPoint

Certifications & Qualifications

DBS CheckPolice Vetting

Industry Keywords

Transport StrategyPublic HighwaySuffolk County CouncilAdministrative RoleCustomer Service

About the role

Key responsibilities & impact

Upload planning documents and keep databases up to date
Manage financial tasks, including processing payments and invoices and tracking budgets
Answer calls and emails, provide information to colleagues and the public, and resolve queries
Issue Street Works Permits to developers undertaking works in the public highway and record information on Aurora
Organise meetings, book rooms, and support meeting preparation
Contribute to team discussions and support and cover colleagues
Help design and improve systems and make processes more efficient
Provide a welcoming first point of contact with advice and guidance
Support the delivery of Transport Strategy services across Suffolk County Council’s Growth, Highways and Infrastructure department

Requirements

What you’ll need

A Level 3 qualification and/or equivalent knowledge and experience in an administrative, customer service, financial, or similar role where organisation and accuracy are essential
Proficiency in Microsoft Office applications, including Word, Excel, Outlook and PowerPoint
Ability to maintain accurate records
Strong written and verbal communication skills
Excellent organisational skills and ability to manage own workload effectively
Professional and customer-focused approach when responding to enquiries, including challenging situations
Positive, flexible and collaborative attitude
Willingness to support colleagues and adapt to changing priorities
Eagerness to learn new systems, processes and ways of working
Commitment to Suffolk County Council’s WeASPIRE values
CV required for application progression
DBS checks or police vetting required for relevant posts

Benefits

Comp & perks

up to 29 days annual leave entitlement (pro rata), plus UK bank holidays and two paid volunteering days
membership of a competitive Local Government Pension Scheme (LGPS)
travel, lifestyle, health and wellbeing benefits
performance-related annual pay progression, in addition to an annual cost-of-living pay increase
training and encouragement to expand your knowledge
a variety of career development opportunities across our organisation
diverse and active staff networks
flexible working options, with the right to request flexible working from your first day
reasonable adjustments to help you apply