Management Information, Customer Engagement Officer

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. provide high-quality data analysis and customer insight that supports strategic priorities and service improvement .

Posted 8/3/2026full-timeIpswich • 🇬🇧 United KingdomMid-LevelSenior💰 £34,434 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in data analysis and reporting, with strong proficiency in Excel to support strategic decision-making and service improvement. Capable of delivering actionable insights and recommendations to enhance customer experience and operational efficiency.

Highest-signal resume keywords

Data AnalysisExcel ProficiencyPerformance ReportingProcess ImprovementCustomer Insight

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data AnalysisData InterpretationPerformance Dashboard ManagementReport ProductionEvidence-Based Recommendations

Soft Skills

Effective CommunicationProblem SolvingCollaborationOrganizational SkillsAdaptability

Tools & Technologies

Excel

Industry Keywords

Customer ExperienceService ImprovementPerformance ManagementData ReportingContinuous Improvement

About the role

Key responsibilities & impact

provide high-quality data analysis and customer insight that supports strategic priorities and service improvement
collect, analysing, and interpreting data to help understand service performance, customer experience, and emerging trends
develop evidence-based recommendations that help shape decision-making and deliver meaningful change
manage weekly and monthly performance dashboards covering all customer contact channels used by Customer First
producing accurate and insightful reports that demonstrate service performance and customer demand
provide agent performance data to support staff development and performance management
work with Customer First managers to identify opportunities for process improvement and more effective service delivery
deliver regular insight reports on channel performance, including recommendations to enhance the customer experience
adapt and develop reporting processes to meet changing business needs
support the maintenance and reporting of council complaints data when required

Requirements

What you’ll need

confident in analysing and interpreting data, with strong Excel skills
excellent IT, numeracy, and organisational skills
able to prioritise competing demands and manage your workload effectively
communicate findings clearly and confidently to a range of audiences
think creatively and proactively when solving problems
work collaboratively to identify solutions and drive improvements
strong focus on quality, accuracy, and continuous improvement
adaptable and able to respond to changing business requirements

Benefits

Comp & perks

up to 29 days annual leave entitlement (pro rata), plus UK bank holidays and two paid volunteering days
membership of a competitive Local Government Pension Scheme (LGPS)
travel, lifestyle, health and wellbeing benefits
performance-related annual pay progression, in addition to an annual cost-of-living pay increase
training and encouragement to expand your knowledge
a variety of career development opportunities across our organisation
diverse and active staff networks
flexible working options, with the right to request flexible working from your first day