Customer Experience Officer

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Customer Experience Officer providing excellent support for Suffolk County Council services through various channels. Handle customer inquiries with a focus on communication and resolution.

Posted 7/6/2026full-timeIpswich • 🇬🇧 United KingdomMid-LevelSenior💰 £25,185 per yearWebsite

About the role

Key responsibilities & impact

Join us as a Customer Experience Officer and play a vital role in providing excellent customer service.
In this frontline position, you'll be the first point of contact for customers for a variety of Council services.
Handle enquiries through multiple channels like phone, email, web chat, and social media.
Use your outstanding communication abilities and knowledge of our services to resolve queries accurately and efficiently.

Requirements

What you’ll need

proven customer service experience
excellent communication and IT skills
ability to communicate with customers in a clear and tactful manner, show empathy and resolve conflict effectively through a range of mediums including telephone, digital and written correspondence
excellent organisational and time management skills and the ability to prioritise work to achieve deadlines and team objectives
contact centre experience is preferred but not essential as full training will be given

Benefits

Comp & perks

up to 29 days annual leave entitlement (pro rata), plus UK bank holidays and two paid volunteering days
membership of a competitive Local Government Pension Scheme (LGPS)
travel, lifestyle, health and wellbeing benefits
performance-related annual pay progression, in addition to an annual cost-of-living pay increase
training and encouragement to expand your knowledge
a variety of career development opportunities across our organisation
diverse and active staff networks
flexible working options, with the right to request flexible working from your first day

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

EmpathyTactful Communication