Compliance Business Support Officer – Internal

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Business Support Officer supporting the Compliance team at Babergh and Mid Suffolk District Councils. Focused on processing compliance data and improving customer satisfaction.

Posted 6/25/2026full-timeGreat Wenham • 🇬🇧 United KingdomMid-LevelSenior💰 £31,537 - £36,363 per yearWebsite

About the role

Key responsibilities & impact

processing compliance data and maintaining the compliance register.
liaising with and monitoring day-to-day activities of contractors, to ensure compliance servicing schedules and target dates are met.
providing damp and mould business support to the compliance team, including attending meetings and taking minutes.
assisting in the compilation, administration, and monitoring of customer satisfaction data.
ensuring complaints relating to compliance are responded to, and areas of customer dissatisfaction addressed.
raising and processing work orders, purchase orders, process invoices, including variation requests.

Requirements

What you’ll need

educated to NVQ level 3/ONC or equivalent level of administration experience.
strong organisational skills and proven ability to manage multiple, competing priorities, with flexibility to adapt and reprioritise tasks in a fast-paced environment.
excellent administration skills with a high level of accuracy and attention to detail in administrative tasks, including record-keeping, data entry, and correspondence.
strong IT skills, particularly Microsoft Office.
strong customer focus, organised and can work effectively under pressure.
good team player, with a collaborative and supportive approach to working with colleagues.
keen to contribute positively to team goals and a shared commitment to service excellence.

Benefits

Comp & perks

Generous leave entitlement (26 days a year, rising to 31 days after 5 years).
Competitive Local Government Pension Scheme.
Wellbeing Support and Employee Assistance Programs.
Private Health Care Options.
Electric Vehicle Salary Sacrifice Scheme.
Paid volunteering days.
Flexible and hybrid working arrangements (Business needs permitting).
Great learning and development opportunities.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

compliance data processingcustomer satisfaction data administrationrecord-keepingdata entryinvoice processingwork order managementpurchase order processingvariation request processing

Soft Skills

organisational skillsability to manage multiple prioritiesflexibilityattention to detailcustomer focusteam playercollaborative approachability to work under pressure

Certifications

NVQ level 3ONC