FREE ACCESS
5,000–10,000 jobs/day
See all jobs on JobTailor
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Customer Experience Manager
The Hold - Home to Suffolk ArchivesCustomer Experience Manager at Suffolk County Council shaping how communities and partners experience the service. Leading teams to ensure customers receive timely and consistent information about highways.
About the role
Key responsibilities & impact- shape how communities, councillors, and partners experience Suffolk Highways service
- lead a dedicated team and champion great communication
- ensure customers receive clear, timely, and consistent information about work on Suffolk’s roads
- take ownership of key programmes and drive continuous improvement through engagement and proactive problem-solving
- develop new processes and support staff in embedding customer-focused behaviours
- represent the service area at a senior level with partners
Requirements
What you’ll need- experience in customer experience, communications or service delivery
- strong transferable skills like relationship‑building, clear communication, problem‑solving and the ability to stay calm and organised in a busy environment
- supported teams and worked with a variety of stakeholders
- positive approach, genuine interest in people, and confidence to lead conversations
Benefits
Comp & perks- up to 29 days annual leave entitlement (pro rata), plus UK bank holidays and two paid volunteering days
- membership of a competitive Local Government Pension Scheme (LGPS)
- travel, lifestyle, health and wellbeing benefits
- performance-related annual pay progression, in addition to an annual cost-of-living pay increase
- training and encouragement to expand your knowledge
- a variety of career development opportunities across our organisation
- diverse and active staff networks
- flexible working options, with the right to request flexible working from your first day
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
relationship-buildingclear communicationproblem-solvingcalmnessorganizational skillscustomer-focused behavioursleadershipengagementproactive problem-solvingpositive approach