Work Operations Manager

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Operations Manager responsible for the delivery of the Connect to Work programme, ensuring compliance with performance standards. Working within the Skills and Employment Team at Suffolk County Council.

Posted 4/29/2026contractIpswich • 🇬🇧 United KingdomMid-LevelSenior💰 £40,777 per yearWebsite

About the role

Key responsibilities & impact

ensure the programme is delivered in line with grant conditions, performance requirements and agreed timelines
oversee contract management activities, including monitoring deliverables, resolving issues and supporting continuous improvement
report on key performance indicators (KPIs), outcomes and quality measures, escalating risks and issues where required
maintain effective governance, including preparing papers/updates for programme meetings, external meetings and senior stakeholders
coordinate operational processes across the programme, ensuring consistency, compliance and an excellent participant experience
work closely with internal colleagues and external partners (e.g., health, skills, employers and voluntary sector) to support joined-up delivery.

Requirements

What you’ll need

ability to lead and oversee the effective day‑to‑day delivery of a complex employment support programme
experience of managing performance, data and reporting against funded programme requirements, including monitoring KPIs and meeting external compliance expectations
capability to lead, motivate and develop a multidisciplinary team, providing clear direction, support and accountability in a delivery‑focused environment
strength in building and sustaining productive relationships with a wide range of stakeholders
ability to identify risks early, resolve operational issues and drive improvements that result in positive employment outcomes.

Benefits

Comp & perks

up to 29 days annual leave entitlement (pro rata), plus UK bank holidays and two paid volunteering days
membership of a competitive Local Government Pension Scheme (LGPS)
travel, lifestyle, health and wellbeing benefits
performance-related annual pay progression, in addition to an annual cost-of-living pay increase
training and encouragement to expand your knowledge
a variety of career development opportunities across our organisation
diverse and active staff networks
flexible working options, with the right to request flexible working from your first day

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Hard Skills & Tools

performance managementdata reportingKPI monitoringcontract managementrisk identificationissue resolutioncontinuous improvementgovernanceoperational processesemployment support programme delivery

Soft Skills

leadershipteam motivationrelationship buildingstakeholder engagementcommunicationaccountabilityproblem-solvingcollaborationdirection providingsupport