Technical Support Team Leader

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Technical Support Team Leader at Suffolk County Council overseeing a team to manage developer fees and support service operations. Leading a dedicated technical support team at a hybrid organization.

Posted 4/29/2026full-timeIpswich • 🇬🇧 United KingdomSenior💰 £28,598 per yearWebsite

Tech Stack

Tools & technologies

Oracle

About the role

Key responsibilities & impact

play a pivotal role in keeping the service running smoothly by leading and supporting a dedicated team of four Technical Support Officers
organise and balance daily workloads, ensuring priorities are met while maintaining consistently high standards of service
develop and refine effective systems and processes that improve team performance and support the wider objectives of the service
provide essential support in the management of developer fees and contributions
assist budget holders to monitor and manage budgets using Oracle
oversee the ordering of works and administration of associated claims
supervise the Development Management website
manage the pre-application advice service in partnership with Local Planning Authorities

Requirements

What you’ll need

to be a confident communicator with strong verbal and written skills
to be a good collaborator, working well with others and offering assistance and support to colleagues
to take ownership of work and follow tasks through to completion
to adapt well to change and be comfortable working in a fast-paced environment
to ideally have supervisory experience.

Benefits

Comp & perks

up to 29 days annual leave entitlement (pro rata), plus UK bank holidays and two paid volunteering days
membership of a competitive Local Government Pension Scheme (LGPS)
travel, lifestyle, health and wellbeing benefits
performance-related annual pay progression, in addition to an annual cost-of-living pay increase
training and encouragement to expand your knowledge
a variety of career development opportunities across our organisation
diverse and active staff networks
flexible working options, with the right to request flexible working from your first day

ATS Keywords

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Hard Skills & Tools

budget managementprocess improvementteam performance managementsupervisory experienceOracle

Soft Skills

confident communicatorstrong verbal skillsstrong written skillscollaborationownershipadaptabilityfast-paced work environment