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The Hershey Company

Chief of Staff, Customer Officer

The Hershey Company

Chief of Staff supporting the Chief Customer Officer at Hershey Company. Leading strategic planning and execution of key initiatives across the U.S.

Posted 7/11/2026full-timeHershey • Pennsylvania • 🇺🇸 United StatesLeadWebsite

About the role

Key responsibilities & impact
  • Act as a strategic right-hand to the Chief Customer Officer (CCO)
  • Orchestrate the execution of the strategic plan and top-priority initiatives
  • Lead the Customer Officer annual planning process and strategy
  • Oversee and drive execution of the CCO’s highest-priority initiatives and strategic projects
  • Ensure effective processes for strategic initiatives
  • Act as a proxy for the CCO in leadership forums and decision meetings
  • Serve as a communication hub to align the Customer Office with other parts of the business

Requirements

What you’ll need
  • A bachelor’s degree in Business, Marketing, Commercial Management, or a related field is required
  • MBA or similar advanced degree is strongly preferred
  • 10+ years of experience in strategic planning, business operations, or marketing leadership roles
  • Experience leading cross-functional initiatives and partnering closely with senior executives on strategic decision-making
  • Experience within a top-tier consulting firm or corporate strategy function is highly desirable
  • Proven track record of developing and launching growth initiatives within a consumer-focused organization
  • People management experience or significant project team leadership experience
  • Demonstrated ability to drive organizational change, improve processes, and deliver measurable business results.

Benefits

Comp & perks
  • Corporate philanthropy initiatives
  • Employee volunteerism
  • Positive impact on communities
  • Partnership with Milton Hershey School

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools
Strategic PlanningBusiness OperationsMarketing LeadershipProject Team LeadershipOrganizational Change Management
Soft Skills
CommunicationCollaborationDecision-MakingLeadership
Certifications
Bachelor's DegreeMBA or Advanced Degree