Senior Program Manager

The Hershey Company

Leads end-to-end delivery of AI-enabled commercial technology programs on Salesforce platform. Ensures on-time execution and builds internal capabilities for Hershey's long-term independence.

Posted 5/19/2026full-timeRemote • 🇺🇸 United StatesSeniorWebsite

Tech Stack

Tools & technologies

PMP

About the role

Key responsibilities & impact

Leads end‑to‑end delivery of large‑scale, AI‑enabled commercial technology programs on the Salesforce platform, ensuring on‑time and on‑budget execution while delivering measurable business value and building internal capabilities for long‑term independence.
Lead integrated program delivery across business, IS, data, platform, and external partner workstreams using Agile and SAFe methodologies, owning the critical path, RAID, and phase‑gate milestones from build through scaled deployment
Drive governance and executive communication, preparing and presenting steering committee updates, risk escalations, and value readouts to VP and C‑suite stakeholders
Manage external consulting partners, including SOW adherence, milestone‑based invoicing, at‑risk fee governance, and change order management in partnership with Procurement
Own the integrated resource plan across Hershey FTEs, GCC teams, and external partners, including capacity planning, onboarding, and pod allocation
Lead the knowledge transfer strategy, ensuring progressive capability handover from partners to internal teams with KT completion tied to contractual milestones
Partner with OCM leads to embed change management, training, and adoption tracking for large frontline user populations
Ensure A/B test design and value measurement are embedded, connecting execution metrics to the program business case
Operate in a two‑in‑a‑box model with the external partner delivery lead to drive joint accountability and rapid decision‑making
Collaborate across Enterprise Architecture, Data Engineering, Salesforce COE, and GCC to resolve cross‑stream dependencies

Requirements

What you’ll need

Proven program management experience leading complex, multi‑vendor technology initiatives, including AI/ML, data platforms, mobile applications, and enterprise systems
Strong expertise in Agile and SAFe delivery practices, including PI planning, sprint execution, and backlog governance
Demonstrated ability to translate technical complexity into clear, executive‑ready communication
Financial management experience, including budget oversight and outcome‑based vendor models
Bachelor’s degree required; MBA or Master’s degree preferred
PMP, PgMP, SAFe certification, or equivalent preferred
Experience in CPG, retail, field sales, or commercial technology environments preferred

Benefits

Comp & perks

Competitive salary
Flexible work hours
Professional development opportunities

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

program managementAImachine learningdata platformsmobile applicationsenterprise systemsAgileSAFefinancial managementcapacity planning

Soft Skills

executive communicationleadershipcollaborationchange managementrisk managementstrategic planningknowledge transferdecision-makingstakeholder managementorganizational skills

Certifications

PMPPgMPSAFe certificationMBAMaster's degree