Senior Business Analyst – Retail Solutions

The Hershey Company

Senior Business Analyst translating retail execution priorities into functional requirements for HSY. Collaborating with stakeholders and providing insights through data analysis.

Posted 5/1/2026full-timeRemote • 🇺🇸 United StatesSeniorWebsite

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

The Senior Business Analyst - Retail Solutions sits at the intersection of HSY's field sales organization, commercial technology, and vendor partners.
This role is the connective tissue between what the field needs and what gets built, translating retail execution priorities into functional requirements, evaluating vendor solutions, and ensuring that new capabilities integrate effectively with Salesforce as HSY's core field platform and other business-growth tools.
Collaborate with business and other technology stakeholders (internal, third-party contractors, external vendors).
Conduct detailed data analysis to identify trends, opportunities, and areas for improvement.
Create and present reports to senior management, providing actionable insights to support decision-making.
Design and implement technology solutions that address business challenges.
Assist in managing project timelines and resources, guiding priorities and implementation tradeoffs when appropriate.

Requirements

What you’ll need

Bachelor's degree in a Technical discipline such as Information Technology, Data science or a related field is required.
Minimum of 3-5 years of experience in business analysis, process improvement, product ownership or a related field.
Excellent verbal and written communication skills to effectively convey technical information to non-technical stakeholders.
Strong interpersonal skills are necessary for facilitating collaboration and ensuring stakeholder buy-in.
Demonstrated ability to manage external vendor relationships, facilitate structured evaluations, document both technical and operational issues, solutions and behaviors, and drive alignment across business, IT, and the retail field.
Proficiency in business analysis tools and methodologies, including data modeling, process mapping, and requirements management.
Experience with AI tools and creation of agents to generate more efficient product operations, analyze data, provide insights.
Familiarity with systems such as Databricks, SAP S4, PowerBI, Salesforce (especially CG Cloud), or similar a plus.

Benefits

Comp & perks

Health insurance
Retirement plans
Paid time off
Flexible work arrangements
Professional development

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

business analysisprocess improvementproduct ownershipdata modelingprocess mappingrequirements managementdata analysisAI toolsreport creationtechnology solution design

Soft Skills

verbal communicationwritten communicationinterpersonal skillscollaborationstakeholder managementdecision-making supportproject managementresource managementprioritizationimplementation tradeoffs