Senior Training Coordinator
The Hershey Company
full-time
Posted on:
Location Type: Office
Location: United States
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Job Level
About the role
- Coordinate onboarding programs with HR, QRC, Safety, Operations, and Administration.
- Lead coordination of all plant training activities: scheduling, invites, resources, attendance, session closures.
- Conduct daily/weekly/monthly trainee check-ins and communicate trainee progress to Supervisors and Frontline Leaders.
- Ensure training rooms, digital labs, and equipment are ready and functioning.
- Facilitate or assist in New Employee Orientation (NEO) and selected standard training modules.
- Maintain plant-wide training calendars and prevent scheduling conflicts.
- Track trainee movements, line assignments, and rescheduling needs.
- Serve as LMS administrator: course creation, assignments, attendance, completions, overdue tracking.
- Maintain accurate skill matrices, training logs, SUC/step-up cards, and shift qualification records.
- Update learning plans, overdue lists, and compliance reports.
- Ensure training documentation is audit-ready for internal, corporate, regulatory, FSSC, and customer audits.
- Maintain structured filing systems (SharePoint, Standard Work archives, training records).
- Provide compliance tracking for mandatory certifications (Quality & Food Safety Allergens, HALAL, Safety).
- Conduct qualification evaluations to assess operator skill endorsement levels.
- Create or update training content such as WI, OPLs, Job Aids, Skills, and Qualification Evaluations.
- Capture photos and video for training material development using mobile or tablet devices.
- Support digital lean implementation: digital audits, password support, content uploads.
- Partner with SMEs, Dedicated Trainers, and Training Specialists on content standardization and updates.
- Maintain and refresh training books, digital modules, and microlearning content.
- Mentor and support trainers, providing guidance, quality checks, and prioritization.
- Conduct shadowing sessions, refresher coaching, and skill evaluations to uplift trainer capability.
- Support L&D Pillar activities by helping track KPIs, documentation, and maturity requirements.
- Identify training process gaps and recommend improvements to the Training Specialist (1B) and Sr.Manager QRC.
- Support L&D Pillar activities to improve KPIs and maturity progression
- Uphold a positive learning environment on the plant floor and coach trainees with professionalism
Requirements
- Diploma or Bachelor's degree in HR, Business, Technical, or relevant manufacturing field
- 4–6 years’ experience in training coordination or operations training in manufacturing.
- Experience as a Training Coordinator is preferred.
- Train-the-Trainer, Job Instruction, or HRD Corp certifications are advantageous.
- Experience with training evaluations and operator qualification systems is preferred.
Benefits
- health insurance
- retirement plans
- paid time off
- professional development
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
training coordinationtraining evaluationsoperator qualification systemscourse creationattendance trackingskill matricestraining logscompliance reportscontent developmentdigital audits
Soft Skills
communicationmentoringcoachingorganizationalleadershipproblem-solvingcollaborationprofessionalismattention to detailadaptability
Certifications
Train-the-TrainerJob InstructionHRD Corp