The Hershey Company

Asst. Manager, Group Sales & Events

The Hershey Company

full-time

Posted on:

Location Type: Office

Location: Hershey • Pennsylvania • United States

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About the role

  • Grow the Group Sales & Events business at Hershey’s Chocolate World.
  • Maximize use of events spaces, including after-hours events and building rentals.
  • Collaborate with multiple departments to ensure readiness for world-class experiences.
  • Lead the Group Sales & Events Team including hiring and training.
  • Create and execute a strategic vision and plan to drive incremental revenue.
  • Supervise team members in the Events and Groups Sales departments.
  • Support training functions to ensure maximum efficiencies.
  • Support the Manager on Duty (MOD) team to deliver sales goals.
  • Make operational decisions and efficiently serve guests.

Requirements

  • High school diploma or G.E.D.
  • At least 5 years management or supervisory experience in customer service and operations management preferably in an attraction, entertainment complex, or amusement park.
  • Leadership skills
  • Managerial skills
  • Presentation skills
  • Project management
  • Business analysis
  • Communication/customer service skills
  • Attention to detail
  • Ability to meet tight deadlines/good follow-through
  • Work under pressure and maintain problem-solving skills.
  • Ability to interact with all levels of people
  • Ability to handle crisis situations/remain calm
  • Ability to organize and handle multiple tasks
  • Flexible
  • Knowledge of budget, financial concepts
  • Computer skills (work, excel, e-mail systems, power-point)
  • Ability to work weekends, evening and holiday (special work hours—works a varied schedule)
Benefits
  • Employee management (interviewing, hiring, monitoring performance)
  • Labor planning
  • Ensuring maximum efficiencies
  • Superior guest service and world-class experience
  • Support during weekends, weekdays, holidays, and evening operating hours

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
project managementbusiness analysisbudget managementfinancial concepts
Soft skills
leadershipmanagerial skillspresentation skillscommunicationcustomer serviceattention to detailproblem-solvingflexibilityability to work under pressureability to handle crisis situations