Senior Analyst, Vendor Management
The Hershey Company
full-time
Posted on:
Location Type: Office
Location: Hershey • Pennsylvania • United States
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Job Level
About the role
- The Senior Analyst Vendor Management leads operational activities that select, manage, and oversee third-party IT vendors.
- Working with stakeholders to determine requirements for external IT services, overseeing and coordinating contracts, and ensuring compliance with policies.
- Designs and implements service level agreements (SLAs) and underpinning contracts for services offered, develops relevant reports for managing and reporting SLA adherence to relevant stakeholders.
- Assists with ecosystem of third-party providers, including supply chain health and invoicing/billing procedures, manages quality and security levels, and optimizes for efficiency and costs.
- Responds to and manages events using defined processes and behaviors, engages with relevant stakeholders.
- Analyzes vendor performance and optimizes all contracts and services for efficiency and cost benefits.
Requirements
- Bachelors in Engineering, Computer Science, or a related field; minimum of 3 years of experience
- Significant experience developing and reporting on vendor SLAs for optimal vendor performance
- Strong skills in managing vendor relationships to ensure the delivery of high-quality, cost-effective technology solutions
- Excellent communication skills across all organizational levels
- Experience in IT financial management and leveraging tools to drive cost optimization.
- Technical aptitude with strong PC literacy skills.
- Basic knowledge of IT hardware and software environments.
Benefits
- Health insurance
- Retirement plans
- Paid time off
- Flexible work arrangements
- Professional development
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
vendor managementservice level agreementscontract managementvendor performance analysisIT financial managementcost optimizationIT hardwareIT software
Soft skills
communication skillsstakeholder engagementrelationship managementorganizational skills