Care Advisor, Care Concierge – Bilingual English/Spanish Preferred

The Helper Bees

Care Advisor helping U.S. older adults navigate affordable in-home care services through The Helper Bees’ platform.

Posted 8/18/2026full-timeRemote • 🇺🇸 United StatesSeniorLead💰 $19 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong interpersonal and telephonic communication skills while effectively coordinating and scheduling community-based services. Proficient in navigating product platforms and utilizing assessment results to improve health outcomes for members.

Highest-signal resume keywords

Inbound Call HandlingCommunity Resource NavigationCare CoordinationTime ManagementComputer Proficiency

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Assessment CompletionBenefits PlanningClerical FunctionsQuality AssurancePerformance Metrics

Soft Skills

Interpersonal CommunicationOrganizational SkillsVerbal CommunicationWritten CommunicationTeam Collaboration

Tools & Technologies

VoIP EquipmentComputer Systems

Industry Keywords

Public HealthCommunity HealthSocial ServicesHealthcare NavigationCare Coordination

Tech Stack

Tools & technologies

VoIP

About the role

Key responsibilities & impact

Answer inbound calls to assist members with completing assessments and recommend service plans based on member needs and capabilities
Make outbound follow-up calls to members
Help members and families access community resources, including homecare, meals, transportation, errands, home modification, pest control, and social support services
Participate in coordinating and scheduling services
Navigate the product platform and recommend service offerings
Support completion of member orders and benefits planning, organization, and execution
Use assessment and screening results and knowledge of community-based resources to help clients achieve care journey goals
Meet call, quality assurance, after-call work, satisfaction, attendance adherence, and testimonial submission performance metrics

Requirements

What you’ll need

Passionate about improving health outcomes through home and community-based services
Computer proficiency and knowledge of clerical functions
Interpersonal and telephonic communication skills
Excellent written and verbal communication skills
Proven experience answering inbound calls
Ability to work with multidisciplinary teams
Excellent time-management and organizational skills
Ability to thrive in a fast-paced startup environment
Must be 18 years of age or older
High School Diploma preferred
Experience in public/community health or a related field preferred
Experience in social services, care coordination, healthcare navigation, public health, community organizing, or volunteer work
Ability to remain at a designated workstation for the duration of the workday
Ability to constantly operate a computer, phone, and VoIP equipment
Reliable internet connection and designated work environment suitable for professional phone calls and sensitive data
Must be based at an approved location within the United States
Selected candidates may be required to undergo a background check and/or drug screen

Benefits

Comp & perks

Fully remote work at approved locations within the United States
Flexible remote work arrangement
Reasonable accommodations for qualified individuals with disabilities during the job application and interview process