Operations

• Orchestrate security, IT, FinOps, and operational excellence initiatives
• Align contributions from internal and external partners into prioritized tickets, timelines, and measurable deliverables
• Run the operating system for security and IT: roadmap, dashboards, and risk cadence
• Establish views across progress, spend, incidents, and risks for leadership
• Define sequencing, plans, and success metrics to ensure work lands and sticks
• Guide technical automation work (scripts, controls, policies) to improve device management, provisioning, and compliance
• Ensure implementation of baseline security controls (encryption, MFA, endpoint checks)
• Maintain alignment to regulatory and client requirements through program oversight
• Launch FinOps discipline: baseline unit costs, assign owners, and identify savings targets
• Drive measurable cloud efficiency improvements (5–10% per-unit savings within six months)
• Introduce and operationalize post-mortems, initial SLOs, and weekly risk/spend reviews
• Amplify VP of Technology by closing orchestration gaps and accelerating execution speed
• Build and maintain the operating framework that keeps THB 3.0 milestones on track
• Serve as the primary integrator of technical operations workstreams into leadership decision-making

Technical Strategy and Operations Lead

Fiber Operations Support Coordinator

Card Administration Operations Specialist I, II, III, Senior

Card Administration Operations Specialist I, II, III, Senior

Manager, Design Operations

Sales Compensation & Operations Consultant