Operations & Service Coordinator

The Hello Team

Highly organized Remote Operations & Service Coordinator needed to support daily operations in a growing HVAC company. Managing customer communications and operational processes in a fast-paced environment.

Posted 7/31/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong operational management capabilities, including scheduling, communication, and problem-solving skills. Proficient in managing multiple responsibilities and improving operational efficiency while maintaining accurate records and customer satisfaction.

Highest-signal resume keywords

Operational ManagementExcellent Communication SkillsProblem-Solving SkillsMicrosoft Office ProficiencyLeadership Experience

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

SchedulingInvoicingBillingRecord KeepingCustomer ServiceProcess ImprovementMaterial OrderingJob Status UpdatesWarranty Claims ManagementTechnical Support

Soft Skills

Organizational SkillsAttention to DetailAccountabilityIndependenceTeam Leadership

Tools & Technologies

Microsoft WordMicrosoft ExcelMicrosoft OutlookEmailDocument Management Systems

Industry Keywords

HVAC Industry ExperienceOperations ManagementAdministrative ManagementCustomer CoordinationSupplier Coordination

About the role

Key responsibilities & impact

Assist in managing daily company operations and workflow
Coordinate communication between customers, technicians, suppliers, and office staff
Improve operational processes and efficiency
Answer customer calls and gather service request details
Schedule service appointments
Provide customers with job status updates
Manage technician schedules and daily assignments
Support technicians with job-related issues
Ensure technicians have the necessary information and materials
Order materials and parts
Coordinate with suppliers
Assist with warranty-related parts and claims
Create and process invoices
Monitor completed jobs
Maintain accurate records in company systems
Perform billing and collections after the invoicing stage
Perform other duties related to the position as assigned

Requirements

What you’ll need

Proficient level of English (written and spoken)
Excellent communication and problem-solving skills
Previous operations or administrative management experience preferred
Previous experience in a Team Lead, or other leadership role preferred
Ability to manage multiple responsibilities independently
HVAC industry experience is a plus but not required
Strong sense of ownership, accountability, and problem-solving
Excellent organizational skills with the ability to manage people, schedules, and daily operations
Eagerness to grow into a key leadership role within the company
Strong attention to detail and ability to manage multiple tasks in a fast-paced environment
Strong problem-solving skills with the ability to work independently
Proficiency with Microsoft Office (Word, Excel, Outlook), and standard business tools (email, spreadsheets, document management)
Reliable computer (Windows 10 or newer), two monitors, and stable high-speed internet

Benefits

Comp & perks

100% remote work
Full-time position with 40 hours weekly
Long-term opportunity
Great work environment with potential for growth