Dental CAD/CAM Support Technician

The Hello Team

Remote Dental CAD/CAM Support Technician providing technical support for digital dental technologies including CAD and CAM software. Supporting dental laboratories and clinics with troubleshooting and user assistance.

Posted 6/22/2026full-timeRemote • New York • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Provide technical support for dental CAD/CAM systems and equipment
Troubleshoot hardware and software issues remotely
Train users on digital dental workflows and software
Support workflow optimization and case production processes
Manage support tickets and document resolutions
Assist customers with basic software setup and updates
Answer customer questions and provide guidance on system use
Escalate complex technical issues to senior team members when needed
Perform other duties related to the position as assigned

Requirements

What you’ll need

Proficient level of English (written and spoken)
Excellent professional and communication skills
Experience with CAD/CAM dental software (Exocad, 3Shape, or similar)
Knowledge of dental milling, 3D printing, and digital dental workflows
Understanding of dental anatomy, zirconia, Polymethyl Methacrylate (PMMA), and implant restorations
Experience in technical support, troubleshooting, or customer service
Strong organizational, time-management, and problem-solving skills
Comfortable with dental technology and equipment
Organized, detail-oriented, and able to work independently in a remote environment
Experience in a dental lab or CAD/CAM environment preferred
Certified Dental Technician (CDT) certification or equivalent experience preferred
Familiarity with implant workflows and digital dentistry technologies
Strong attention to detail and ability to manage multiple tasks in a fast-paced environment
Ability to quickly learn new systems, software, and workflows
Proficiency with Microsoft Office (Word, Excel, Outlook), and standard business tools (email, spreadsheets, document management)
Out-of-the-box thinker, highly adaptable, reliable, self-motivated, and confident approach
Positive attitude and the ability to learn and adapt quickly
Ability to understand and follow established processes accurately with minimal supervision
Ability to work U.S. Eastern Time (New York) business hours and adapt to business needs
Interested in long-term career opportunities.

Benefits

Comp & perks

100% remote work
Full-time position with 40 hours weekly
Great work environment with potential for growth

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

CAD/CAM dental softwaretroubleshootingdigital dental workflowsdental milling3D printingdental anatomyzirconiaPolymethyl Methacrylate (PMMA)implant restorationstechnical support

Soft Skills

communication skillsorganizational skillstime-managementproblem-solvingattention to detailadaptabilityself-motivationreliabilitypositive attitudeindependence

Certifications

Certified Dental Technician (CDT)