Customer Success Manager

The Hello Team

Remote Customer Success Manager overseeing client relationships and delivering high-level service. Collaborating with internal teams for client onboarding and continuous improvement of services.

Posted 4/24/2026full-timeRemote • New York • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Attend and support client onboarding meetings to ensure a smooth implementation process
Conduct weekly follow-ups with clients to provide support and address questions or concerns
Monitor client needs and requirements and provide timely updates
Ensure tasks, requests, and deliverables are completed in a timely manner
Train clients on the newly released portal and ensure proper platform adoption
Develop and maintain training materials and resources for employers
Coordinate with internal teams to resolve client issues and operational requests efficiently
Track and document client feedback to identify opportunities for service improvement
Prepare periodic client check-in meetings to review progress and performance
Lead client check-in meetings to discuss updates and upcoming needs
Perform other duties related to the position as assigned

Requirements

What you’ll need

Proficient level of English (written and spoken)
Excellent interpersonal and communication skills
Experience as a Customer Success Manager or similar roles in the BPO industry or similar field
Strong organizational skills and attention to detail; proficient in project management software (e.g., Asana or similar tools)
Friendly and personable demeanor
Strong sense of ownership and accountability
Highly responsible and dependable, with the ability to work in a fast-paced environment
Strong leadership skills with a growth mindset and a high-performance attitude
Proficiency with Microsoft Office (Word, Excel, Outlook), and standard business tools (email, spreadsheets, document management)
Out-of-the-box thinker, proactive, reliable, self-motivated, and confident approach
Positive attitude and the ability to learn and adapt quickly
Ability to understand and follow established processes accurately with minimal supervision
Ability to work U.S. Eastern Time (New York) business hours and adapt to business needs
Interested in long-term career opportunities
Reliable computer (Windows 10 or newer), two monitors, and stable high-speed internet

Benefits

Comp & perks

100% remote work
Compensation in USD
Full-time position with 40 hours weekly
Great work environment with potential for growth

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

project managementcustomer success managementtraining material developmentclient onboardingclient feedback tracking

Soft Skills

interpersonal skillscommunication skillsorganizational skillsattention to detailleadership skillsownershipaccountabilityadaptabilityproactivitypositive attitude