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ABA Client Services Coordinator
The Hello TeamRemote ABA Client Services Coordinator supporting families with Applied Behavior Analysis services and ensuring effective communication between clients and therapists. Manage client inquiries and coordinate therapy scheduling.
About the role
Key responsibilities & impact- Serve as the primary point of contact for incoming client and family inquiries via phone, email, and messaging systems
- Manage high call volumes while providing professional and empathetic customer support
- Schedule and coordinate ABA therapy appointments and services
- Assist families with onboarding, intake documentation, and service-related questions
- Maintain accurate client records and update internal systems
- Communicate with clinicians, therapists, and internal teams to ensure smooth service delivery
- Follow up with clients regarding appointments, documentation, and service updates
- Support general office operations and administrative tasks as needed
- Perform other tasks related to the position
Requirements
What you’ll need- Proficient level of English (written and spoken)
- Experience working with Applied Behavior Analysis (ABA) programs or Autism services strongly preferred
- Previous call center experience
- Prior administrative or office support experience
- Ability to handle sensitive situations with empathy and professionalism
- Excellent organizational and multitasking skills
- Comfortable working with scheduling systems, CRMs, or electronic records
- Familiarity with ABA terminology, therapy scheduling, or clinical service coordination
- Experience supporting families of individuals with autism
- Strong customer service orientation and problem-solving abilities
- Fast-paced setting requiring strong communication and organizational skills
- Proficiency with Microsoft Office (Word, Excel, Outlook), and standard business tools (email, spreadsheets, document management)
Benefits
Comp & perks- 100% remote work
- Full-time position with 40 hours weekly
- Great work environment with potential for growth
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Applied Behavior Analysis (ABA)customer supportscheduling systemsCRMselectronic recordsMicrosoft OfficeWordExcelOutlookdocument management
Soft Skills
empathyprofessionalismorganizational skillsmultitaskingcustomer service orientationproblem-solvingcommunication skills