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About the role
Key responsibilities & impact- Deliver training and onboarding programs for call center agents.
- Provide coaching and feedback to improve performance and customer interactions.
- Monitor calls to identify training needs and development opportunities.
- Develop and update training materials and documentation.
- Collaborate with team leaders to improve training strategies and processes.
- Promote a positive learning environment focused on teamwork and improvement.
- Adapt training schedules and content based on operational needs.
- Perform other tasks related to the position.
Requirements
What you’ll need- Proficient level of English (written and spoken)
- Prior experience as a Call Center Trainer, Team Leader, or similar role
- Strong communication, coaching, and presentation skills
- Experience in the healthcare industry is preferred
- High emotional intelligence with the ability to motivate and support teams
- Strong interpersonal skills and team-oriented mindset
- Flexible and adaptable to schedule or operational changes
- Creative and proactive problem-solver
- Organized and detail-oriented
- Willingness to learn new software; training will be provided as needed
- Proficiency with Microsoft Office (Word, Excel, Outlook) and call center systems (CRM, call monitoring tools or related)
- Out-of-the-box thinker, reliable, organized, detail-oriented, self-motivated, and confident approach
- Positive attitude and the ability to learn and adapt quickly
- Ability to understand and follow established processes with minimal supervision
- Ability to work in alignment with U.S. Eastern Time (New York time) business hours
- Interested in long-term career opportunities
- Reliable computer (Windows 10 or newer), two monitors, and stable high-speed internet
Benefits
Comp & perks- 100% remote work
- Full-time position with 40 hours weekly
- Great work environment with potential for growth
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
call center trainingcoachingperformance improvementtraining material developmentcall monitoringCRM systemsMicrosoft Officedocumentationpresentation skillsproblem-solving
Soft Skills
communicationemotional intelligenceinterpersonal skillsteam-oriented mindsetflexibilityadaptabilityorganizationdetail-orientedself-motivationpositive attitude