The Hello Team

Call Center Trainer

The Hello Team

full-time

Posted on:

Location Type: Remote

Location: United States

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About the role

  • Deliver training and onboarding programs for call center agents.
  • Provide coaching and feedback to improve performance and customer interactions.
  • Monitor calls to identify training needs and development opportunities.
  • Develop and update training materials and documentation.
  • Collaborate with team leaders to improve training strategies and processes.
  • Promote a positive learning environment focused on teamwork and improvement.
  • Adapt training schedules and content based on operational needs.
  • Perform other tasks related to the position.

Requirements

  • Proficient level of English (written and spoken)
  • Prior experience as a Call Center Trainer, Team Leader, or similar role
  • Strong communication, coaching, and presentation skills
  • Experience in the healthcare industry is preferred
  • High emotional intelligence with the ability to motivate and support teams
  • Strong interpersonal skills and team-oriented mindset
  • Flexible and adaptable to schedule or operational changes
  • Creative and proactive problem-solver
  • Organized and detail-oriented
  • Willingness to learn new software; training will be provided as needed
  • Proficiency with Microsoft Office (Word, Excel, Outlook) and call center systems (CRM, call monitoring tools or related)
  • Out-of-the-box thinker, reliable, organized, detail-oriented, self-motivated, and confident approach
  • Positive attitude and the ability to learn and adapt quickly
  • Ability to understand and follow established processes with minimal supervision
  • Ability to work in alignment with U.S. Eastern Time (New York time) business hours
  • Interested in long-term career opportunities
  • Reliable computer (Windows 10 or newer), two monitors, and stable high-speed internet
Benefits
  • 100% remote work
  • Full-time position with 40 hours weekly
  • Great work environment with potential for growth
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
call center trainingcoachingperformance improvementtraining material developmentcall monitoringCRM systemsMicrosoft Officedocumentationpresentation skillsproblem-solving
Soft Skills
communicationemotional intelligenceinterpersonal skillsteam-oriented mindsetflexibilityadaptabilityorganizationdetail-orientedself-motivationpositive attitude