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Customer Support, Systems Specialist
The Hello Team. Navigate and manage internal systems efficiently .
About the role
Key responsibilities & impact- Navigate and manage internal systems efficiently
- Update, review, and correct documentation to ensure accuracy and clarity
- Maintain organized and up-to-date system records
- Lead virtual meetings to train members on internal systems and tools
- Provide ongoing support and troubleshooting assistance
- Create clear instructional materials, including video tutorials
- Manage incoming requests and ensure timely follow-ups
- Maintain organized communication through email and internal platforms
- Handle daily operational tasks with accuracy and efficiency
- Support cross-functional collaboration
- Perform other tasks related to the position
Requirements
What you’ll need- Proficient level of English (written and spoken)
- Strong customer service experience
- Experience using Slack or similar platforms
- Experience using Intercom, is highly preferred
- Proficiency in Microsoft Office (Word, Excel, Outlook)
- Proficiency in Google Workspace (Docs, Sheets, Gmail, Drive, Meet)
- Ability to adapt quickly to system updates and process changes
- Tech-savvy with strong troubleshooting and problem-solving skills
- Comfortable leading meetings and training sessions
- Empathetic, and solutions-oriented mindset
- Highly detail-oriented and organized
- Out-of-the-box thinker, reliable, self-motivated, dependable, confident, and a positive attitude
- Sound judgment and the capacity to comprehend and execute instructions promptly with minimal supervision
- Ability to work in alignment with U.S. Eastern Time (New York time) business hours
- Interested in long-term career opportunities
- Reliable computer (Windows 10 or newer), two monitors, and stable high-speed internet
Benefits
Comp & perks- 100% remote work
- Full-time position with 40 hours weekly
- Great work environment with potential for growth
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Microsoft OfficeGoogle Workspacetroubleshootingproblem-solvingdocumentationinstructional materialsvideo tutorialscustomer servicesystem updatesprocess changes
Soft Skills
detail-orientedorganizedempatheticsolutions-orientedreliableself-motivatedconfidentpositive attitudesound judgmentadaptability