The Hello Team

Customer Support, Systems Specialist

The Hello Team

full-time

Posted on:

Location Type: Remote

Location: United States

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About the role

  • Navigate and manage internal systems efficiently
  • Update, review, and correct documentation to ensure accuracy and clarity
  • Maintain organized and up-to-date system records
  • Lead virtual meetings to train members on internal systems and tools
  • Provide ongoing support and troubleshooting assistance
  • Create clear instructional materials, including video tutorials
  • Manage incoming requests and ensure timely follow-ups
  • Maintain organized communication through email and internal platforms
  • Handle daily operational tasks with accuracy and efficiency
  • Support cross-functional collaboration
  • Perform other tasks related to the position

Requirements

  • Proficient level of English (written and spoken)
  • Strong customer service experience
  • Experience using Slack or similar platforms
  • Experience using Intercom, is highly preferred
  • Proficiency in Microsoft Office (Word, Excel, Outlook)
  • Proficiency in Google Workspace (Docs, Sheets, Gmail, Drive, Meet)
  • Ability to adapt quickly to system updates and process changes
  • Tech-savvy with strong troubleshooting and problem-solving skills
  • Comfortable leading meetings and training sessions
  • Empathetic, and solutions-oriented mindset
  • Highly detail-oriented and organized
  • Out-of-the-box thinker, reliable, self-motivated, dependable, confident, and a positive attitude
  • Sound judgment and the capacity to comprehend and execute instructions promptly with minimal supervision
  • Ability to work in alignment with U.S. Eastern Time (New York time) business hours
  • Interested in long-term career opportunities
  • Reliable computer (Windows 10 or newer), two monitors, and stable high-speed internet
Benefits
  • 100% remote work
  • Full-time position with 40 hours weekly
  • Great work environment with potential for growth
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Microsoft OfficeGoogle Workspacetroubleshootingproblem-solvingdocumentationinstructional materialsvideo tutorialscustomer servicesystem updatesprocess changes
Soft Skills
detail-orientedorganizedempatheticsolutions-orientedreliableself-motivatedconfidentpositive attitudesound judgmentadaptability