The Hello Team

Intake & Customer Service Coordinator

The Hello Team

full-time

Posted on:

Location Type: Remote

Location: United States

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About the role

  • Answer incoming intake calls
  • Follow up with customers regarding quotes and services
  • Schedule service appointments
  • Handle collections, including follow-up on unpaid invoices
  • Perform light bookkeeping and data entry
  • Update and maintain accurate customer records in the system
  • Respond to customer inquiries via phone and email in a timely manner
  • Coordinate with internal teams to ensure smooth service delivery
  • Assist with administrative tasks and support the team as needed
  • Perform other tasks related to the position

Requirements

  • Proficient level of English (written and spoken)
  • Strong, professional phone communication skills with a customer-focused approach
  • Ability to handle stressed or demanding customers calmly and professionally
  • Prior experience with email and data entry tasks
  • Prior experience in roles such as administrative assistant, secretary, personal assistance, operations support, or other relevant positions
  • Proactive and able to stay productive during slower periods
  • Available for a seasonal role (March - October, with possible extension)
  • Willing to learn internal software (training provided)
  • Out-of-the-box thinker, reliable, self-motivated, dependable, confident, and quick learner with a positive attitude
  • Proficiency in Microsoft Office (Word, Excel, Outlook)
  • Sound judgment and the capacity to comprehend and execute instructions promptly with minimal supervision
  • Ability to work in alignment with U.S. Eastern Time (New York time) business hours
  • Interested in long-term career opportunities
  • Reliable computer (Windows 10 or newer), two monitors, and stable high-speed internet
Benefits
  • 100% remote work
  • Full-time position with 40 hours weekly
  • Seasonal position (March through the end of October), with potential extension based on performance
  • Great work environment with potential for growth
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
data entrybookkeepingcustomer record maintenanceemail communication
Soft Skills
professional phone communicationcustomer-focused approachcalm under pressureproactiveself-motivatedreliablequick learnerpositive attitude