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About the role
Key responsibilities & impact- Answer incoming intake calls
- Follow up with customers regarding quotes and services
- Schedule service appointments
- Handle collections, including follow-up on unpaid invoices
- Perform light bookkeeping and data entry
- Update and maintain accurate customer records in the system
- Respond to customer inquiries via phone and email in a timely manner
- Coordinate with internal teams to ensure smooth service delivery
- Assist with administrative tasks and support the team as needed
- Perform other tasks related to the position
Requirements
What you’ll need- Proficient level of English (written and spoken)
- Strong, professional phone communication skills with a customer-focused approach
- Ability to handle stressed or demanding customers calmly and professionally
- Prior experience with email and data entry tasks
- Prior experience in roles such as administrative assistant, secretary, personal assistance, operations support, or other relevant positions
- Proactive and able to stay productive during slower periods
- Available for a seasonal role (March - October, with possible extension)
- Willing to learn internal software (training provided)
- Out-of-the-box thinker, reliable, self-motivated, dependable, confident, and quick learner with a positive attitude
- Proficiency in Microsoft Office (Word, Excel, Outlook)
- Sound judgment and the capacity to comprehend and execute instructions promptly with minimal supervision
- Ability to work in alignment with U.S. Eastern Time (New York time) business hours
- Interested in long-term career opportunities
- Reliable computer (Windows 10 or newer), two monitors, and stable high-speed internet
Benefits
Comp & perks- 100% remote work
- Full-time position with 40 hours weekly
- Seasonal position (March through the end of October), with potential extension based on performance
- Great work environment with potential for growth
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
data entrybookkeepingcustomer record maintenanceemail communication
Soft Skills
professional phone communicationcustomer-focused approachcalm under pressureproactiveself-motivatedreliablequick learnerpositive attitude