Client Services Coordinator

The Health Management Academy

Client Services Coordinator helping U.S. patients navigate serious medical conditions for Private Health Management.

Posted 8/7/2026full-timeRemote • 🇺🇸 United StatesJunior💰 $60,000 - $65,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in care coordination and client engagement, ensuring a high-touch, personalized experience while navigating complex healthcare systems. Strong communication skills and a commitment to ethics and integrity are essential for building trusted relationships with clients and service providers.

Highest-signal resume keywords

Care Coordination ExperienceConcierge-Level Customer ServiceExceptional Communication SkillsClient-Focused OrientationTechnology Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Care CoordinationClient EngagementClinical Trial SupportAppointment SchedulingBilling Support

Soft Skills

Professional PresenceDiscretionMultitasking AbilityPositive AttitudeVersatility

Industry Keywords

Healthcare SystemsPatient NavigationConfidential Information HandlingClient Relationship ManagementEthics and Integrity

About the role

Key responsibilities & impact

Deliver a seamless, high-touch experience for clients navigating serious and complex medical conditions
Coordinate client engagements, care needs, appointments, services, and follow-up items
Build trusted relationships through responsive, personalized, concierge-level service
Partner with clinicians, researchers, physician offices, and external service providers
Help clients access PHM resources and navigate complex healthcare systems
Proactively support and assess clients’ care needs through direct communication
Initiate client engagements from the welcome email through registration completion
Facilitate scheduling and billing support with physician offices and service providers
Own client meeting details, follow-up, and action-item completion
Support clinical trial eligibility assessment and enrollment processes with researchers

Requirements

What you’ll need

1+ year of professional care coordination experience in a complex environment
Ability to provide concierge-level customer service
Exceptional written and verbal communication skills
Unflappable, professional presence
Highest standards of ethics and personal integrity
Demonstrated discretion and care when handling confidential information
Versatility and ability to thrive in a multitasking, fast-paced environment
Positive, energetic, client-focused, can-do orientation
Willingness to bring forward new ideas and perspectives
Strong comfort with technology and ability to quickly learn and navigate new tools and systems
Bachelor’s degree (BA or BS) is nice to have

Benefits

Comp & perks

Health/dental/vision benefits
Annual cash incentive program
401k with match
Flexible PTO
PHM for PHM (our services for you and your dependents)
Other benefits