ServiceNow Developer

The Health Management Academy

ServiceNow Developer aiding in the development, customization, and maintenance of the ServiceNow platform for Private Health Management (PHM). Focused on building internal expertise and enhancing client service delivery.

Posted 5/19/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $120,000 - $140,000 per yearWebsite

Tech Stack

Tools & technologies

ServiceNow

About the role

Key responsibilities & impact

Help build deeper internal ServiceNow expertise and reduce dependency on external partners.
Improve platform stability, scalability, and maintainability by addressing technical debt.
Deliver high-quality ServiceNow enhancements that support faster, more efficient client delivery.
Build strong relationships with technical team members and business users through clear listening, communication, and follow-through.
Support PHM’s continued progress toward an innovative, AI-forward technology environment.
Develop, configure, and enhance ServiceNow applications, workflows, business rules, client scripts, UI policies, dashboards, widgets, and related platform capabilities.
Improve PHMCare performance, usability, and scalability while reducing accumulated technical debt.
Support integrations, automation, and workflow improvements that make client delivery more efficient.
Troubleshoot issues, identify root causes, and implement maintainable solutions.
Contribute to documentation, standards, and development practices that support long-term platform health.
Partner with Enterprise Applications, IT, Operations, business users, vendors, and other stakeholders to understand needs and translate them into effective ServiceNow solutions.
Communicate clearly with both technical and non-technical audiences.
Use strong listening skills to clarify the real problem before building.
Build trust with internal teams by delivering well, following through, and adapting as needs evolve.
Help strengthen PHM’s in-house ServiceNow development practices, standards, and governance.
Collaborate with and learn from the existing ServiceNow Developer while contributing your own depth and perspective.
Help reduce reliance on outsourced support by bringing more platform knowledge and execution capability inside PHM.
Support a technical environment that is increasingly innovative, AI-forward, and focused on sustainable internal expertise.

Requirements

What you’ll need

ServiceNow certifications - CSA, CAD
In-depth ServiceNow development and administration experience, including hands-on configuration, scripting, workflow automation, and platform customization.
Experience building or improving ServiceNow capabilities such as business rules, client scripts, UI policies, Flow Designer, dashboards, widgets, scoped applications, or related platform features.
Strong listening and communication skills, with the ability to work effectively with technical teams and business users.
High ownership, strong follow-through, and the ability to get things done well in a timely and effective manner.
Adaptability and comfort working in an environment with inherited technical debt and evolving priorities.

Benefits

Comp & perks

health/dental/vision benefits
annual cash incentive program
401k with match
flexible PTO
PHM for PHM (our services for you and your dependents)
other benefits

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

ServiceNow developmentServiceNow administrationconfigurationscriptingworkflow automationplatform customizationbusiness rulesclient scriptsUI policiesFlow Designer

Soft Skills

listening skillscommunication skillshigh ownershipstrong follow-throughadaptabilityproblem-solvingcollaborationtrust-buildingclear communicationeffective delivery

Certifications

ServiceNow Certified System Administrator (CSA)ServiceNow Certified Application Developer (CAD)