Client Services Coordinator – Cancer
The Health Management Academy
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $60,000 - $65,000 per year
Job Level
Junior
About the role
- Proactively support and assess the clients’ care needs through direct communication, ensuring personalized and timely assistance.
- Collaborate closely with clinicians and researchers as a vital member of the client's care team, leveraging PHM's resources to deliver optimal care solutions.
- Kick off client engagements. From welcome email to a seamless registration completion, you’ll set the tone for each engagement.
- Facilitate scheduling and billing support by collaborating with physician offices and coordinating services including concierge nursing and molecular profiling companies.
- Take ownership of all details related to client meetings, ensuring comprehensive follow-up and completion of action items.
- Partner with researchers to assess clinical trial eligibility and enrollment processes.
Requirements
- 1+ Year of professional care coordination experience in a complex environment. Bonus points for experience with cancer care coordination.
- Concierge level customer service. You combine an unflappable professional presence with exceptional written and verbal communication skills.
- The highest standards of ethics and personal integrity with a demonstrated capacity for discretion and for handling confidential information with care.
- High versatility. You thrive in a multitasking, ever evolving, fast paced role.
- A positive, energetic, client-focused, can-do orientation always bringing innovative ideas, new perspectives, and a wealth of enthusiasm.
- Highly technologically adept.
- College graduate strongly preferred (BA or BS).
Benefits
- health/dental/vision benefits
- 401k with match
- stock options
- PTO
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
care coordinationclinical trial eligibility assessmentbilling supportschedulingmolecular profiling
Soft skills
customer servicecommunicationprofessional presencediscretionmultitaskingclient-focusedinnovative thinkingenthusiasm