The Health Alliance

Account Manager

• Manage employer accounts and associated members’ enrollment or participation in products and services
• Comfortable on the phone and email providing cold outreach
• Attend and participate in regular reviews with customers
• Communicate with program partners to strategize process improvements
• Organize and maintain up-to-date patient administrative tasks associated with Pop Health and program databases
• Compile quarterly reports for accounts and work with customers on specific reporting requests
• Follow up with patients to ensure completion of program processes
• Exhibit problem-solving skills to manage questions and requests proactively
• Learn quickly and demonstrate task maturity, completing required tasks independently