Customer Care Representative

The Hartford

Customer Care Representative answering disability and leave-management claim questions for The Hartford, an insurance company. Initiating claims, documenting information, and supporting customers remotely after unexpected events.

Posted 8/17/2026full-timeRemote • Arizona, Connecticut, Florida, New York, North Carolina, Texas • 🇺🇸 United StatesMid-LevelSenior💰 $25 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills in a fast-paced environment, effectively utilizing problem-solving and critical-thinking abilities. Proficient in navigating multiple computer applications while maintaining attention to detail and adaptability.

Highest-signal resume keywords

Customer Service ExperienceProblem-Solving SkillsExcellent Communication SkillsAttention to DetailBilingual in Spanish

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Claims ManagementDigital Self-Service PromotionMulti-Program NavigationHigh School DiplomaTraining Course Completion

Soft Skills

AdaptabilityEmpathy

Tools & Technologies

Computer ApplicationsHigh-Speed Broadband InternetEthernet Connection

Industry Keywords

Call CenterInsuranceDisability ManagementLeave ManagementRetailRestaurant

About the role

Key responsibilities & impact

Initiate claims according to claims best practices, as assigned
Provide exceptional customer service by answering customer questions about disability and leave management claims
Promote digital self-service capabilities
Utilize multiple computer applications to accurately document claim information
Maintain a dedicated workspace free from distractions during work and training hours
Take ownership of each caller’s needs and use every touch point to build value and The Hartford brand
Successfully complete the multi-week classroom new hire training course
Work assigned holidays when required by business need

Requirements

What you’ll need

Demonstrated background in customer service, call center, insurance, retail, restaurant, or a related field
Ability to work in a fast-paced, complex environment while navigating multiple programs
Problem-solving and critical-thinking skills with strong attention to detail
Excellent communication skills with ability to empathize with customers and colleagues
Adaptability
High School Diploma or equivalent experience required
Ability to commit to the training and work schedule
Dedicated workspace free from distractions during work and training hours
High-speed broadband internet service required; DSL, wireless, Wi-Fi, hotspots, fiber without a modem, and satellite are not recommended or supported
Hartford-issued computer must be hardwired to the provider-supplied modem/router/gateway with an ethernet cable
Minimum upload/download speeds of 10Mbps/300 Mbps required
Successful completion of a multi-week classroom new hire training course required
Spanish bilingual is a plus

Benefits

Comp & perks

5 weeks of paid training
Ongoing coaching and development
Medical insurance effective day 1
Dental insurance effective day 1
Vision insurance effective day 1
Life insurance effective day 1
Disability insurance effective day 1
25 days paid time off in your first full year of service
Paid Holidays
Tuition reimbursement
Student Loan Paydown Program
401K
Award-winning well-being program