Claims Manager – Complex Claims Unit

The Hartford

Claims Manager leading complex environmental and long-tail liability claims for The Hartford, an insurance company. Managing claim strategy, litigation, financial outcomes, and specialized claims professionals.

Posted 8/10/2026full-timeHartford • Arizona, Connecticut, Florida, Illinois, Texas • 🇺🇸 United StatesSeniorLead💰 $112,000 - $168,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing complex environmental and long-tail liability claims, with a strong focus on strategic oversight, negotiation, and team leadership. Proficient in developing innovative claim resolution strategies while ensuring high-quality customer service and operational excellence.

Highest-signal resume keywords

Casualty Claim ExperienceEnvironmental Liability ClaimsNegotiation SkillsTeam LeadershipMicrosoft Office Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Claim Resolution StrategiesLitigation ManagementInsurance Coverage AnalysisData AnalyticsFinancial Performance MonitoringRegulatory ComplianceRisk AssessmentMulti-Year Claim AnalysisAsbestos Claims HandlingToxic Tort Claims Handling

Soft Skills

Communication SkillsInterpersonal SkillsCritical ThinkingDecision-Making SkillsEmployee Development

Tools & Technologies

AI-Enabled TechnologiesMicrosoft Copilot

Certifications & Qualifications

JDCPCUAICARM

Industry Keywords

Long-Tail LiabilityToxic TortEnvironmental ClaimsCasualty InsuranceClaim Performance Metrics

About the role

Key responsibilities & impact

Train, coach, and develop staff to support individual and professional goals
Lead a team investigating, evaluating, negotiating, and resolving complex environmental, toxic tort, asbestos, sexual molestation, and other long-tail liability claims
Provide strategic oversight on coverage, liability, damages, allocation, litigation management, and settlement strategies
Develop and implement innovative claim disposition strategies and pursue timely claim resolutions
Monitor claim performance, financial results, reserving accuracy, settlement outcomes, and operational metrics
Evaluate and communicate industry, litigation, scientific, regulatory, and jurisdictional developments
Partner with Coverage Counsel, Operations, Reinsurance, Underwriting, Actuarial, Product, Risk Control, brokers, agents, outside counsel, consultants, and senior leadership
Oversee litigation strategy and manage outside counsel, experts, consultants, and vendor partners
Ensure consistent, high-quality claim handling and exceptional customer service
Build and maintain a high-performing, diverse, and inclusive team
Identify improvements to claim handling, operations, and technology, including data analytics and AI-enabled tools

Requirements

What you’ll need

Bachelor's degree preferred; advanced degree or relevant professional designation, including JD, CPCU, AIC, or ARM, are a plus
Minimum of 7 years of casualty claim experience within a property and casualty claim organization
Significant experience handling environmental, toxic tort, asbestos, sexual molestation, latent bodily injury, or other complex long-tail liability claims
Strong understanding of complex insurance coverage issues, occurrence-based liability coverage, allocation, trigger theories, long-tail exposures, bankruptcy trust considerations, and multi-year claim analysis
Ability to evaluate liability, coverage, damages, and litigation risks and develop claim resolution strategies
Superior negotiation, communication, presentation, and interpersonal skills
Prior management experience, including direct leadership, employee development, mentoring, or project leadership
Ability to influence and collaborate across business functions and with senior stakeholders
Ability to coach technical claim professionals and provide strategic recommendations to management
Strong analytical, critical thinking, and decision-making skills
Experience managing high-severity litigation and coordinating with outside counsel, experts, consultants, and stakeholders
Ability to prioritize competing demands and manage workload in a fast-paced environment
Commitment to customer service, employee engagement, diversity and inclusion, and continuous improvement
Strong technical acumen and proficiency with Microsoft Office and AI-enabled technologies, including Microsoft Copilot
Ability to quickly learn and leverage new systems and tools

Benefits

Comp & perks

Short-term or annual bonuses
Long-term incentives
On-the-spot recognition
Hybrid or remote work arrangement
Remote arrangement for candidates who do not live near an office, with office attendance as business needs arise